SERVICE DESK VTC SPE....
SERVICE DESK VTC SPECIALIST
Posted on :
18-07-2021
Employer Active
1 Vacancy
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Jobs by Experience
2 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
18-07-2021
Job Description
- Provide Tier1 customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket system); escalate incidents to higher Tier II or Tier III when required
- Complete basic and advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
- Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconferences, VOIPs
- Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
- Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs
- Understand how to apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP
- Track all work in designated incident database tools & systems (such as Remedy), ensure tickets are completed accurately and in a timely manner
- Support In & Out process users, including creating accounts, setting up workstations, mapping drives and printers
- Schedule and de-conflict Video Teleconferences
- Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements or to backfill personnel during R&R or other absences
Employment Type
Full Time
Department / Functional Area
Key Skills
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