Senior Customer Serv....
Senior Customer Service Representative
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 518393
- In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. This requires one to take the initiative to master every feature and benefit of each product.
- Some senior customer service representatives work with their employer’s salespeople to complete sales that they make while in the field. A lot of direct sales companies are structured this way. In this setting, they may be required to upsell add-on products.
- Senior customer service representatives use customer relationship management software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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