Customer Success Architect
Customer Success Architect
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Job Description
Your Career
As a Cortex Customer Success Architect youll be responsible for making sure that our customers are meeting their objectives. You will play a key role in our companys success working together with customers partners and your awesome colleagues.
Your Impact
- Time to value Analyse customer requirements provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
- Product Expert Act as the product SME working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption Continuous contact with customers to expand adoption of our product by utilising new features and developing additional innovative use cases
- Assist in SOC Transformation Guide customers through their SOC transformation journey leveraging the capabilities of Cortex XSIAM to enhance security operations and achieve their goals
Qualifications :
Your Experience
- Experience as a Security Incident Responder SOC Analyst/Manager SIEM or Security Engineer
- Minimum of 5 years of experience working with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR/XDR) systems
- Proven expertise in designing implementing and managing SIEM architectures
- Strong experience in log management event correlation and normalization
- Experience with red teaming exercises and the ability to analyze and interpret red and purple teaming reports
- Experience in customerfacing roles with excellent communication and interpersonal skills
- Familiarity with threat intelligence platforms and security orchestration automation and response (SOAR) tools
- Ability to develop and maintain scripts in Python or JavaScript is a plus
- Familiarity with various enterprise security and IT products processes and ecosystems
- Relevant certifications such as CISSP OSCP or GIAC are preferred
Additional Information :
The Team
Our Customer Success team is critical to our success and mission. As part of this team you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change we stay in step to accomplish our mission.
Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised in fact youll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires inperson customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
