Team Manager - Dispute Resolution
Team Manager - Dispute Resolution
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Job Description
We are seeking a Team Manager with proven experience in managing dispute resolution teams in Superannuation General Insurance or Investments & Advice.
In this role you will provide operational leadership to a team of dispute resolution specialists while driving continuous improvement in our complaint resolution process. You will effectively manage the complex and varied workload including batched complaints to ensure that tasks are prioritised segmented and completed in manageable increments.
With your empathetic and kind approach you will inspire and motivate your team to achieve success. Your industry knowledge and understanding of relevant policies will be instrumental in ensuring efficient and effective complaint resolution.
Qualifications :
To be successful in this role you will need:
- Strong leadership skills with the ability to inspire and motivate a team.
- Extensive experience in the financial services industry preferably General Insurance Investments & Advice Superannuation.
- Familiarity with external dispute resolution and complaint resolution processes.
- Willingness to learn and grow alongside your team.
- Passionate positive and aligned with our company culture.
- Proven ability to work autonomously adapt to change and manage workloads effectively.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- Ability to influence both internal and external stakeholders through effective communication skills
- A strategic mindset with the ability to think critically and align team objectives with broader organisational goals. You will bring a forwardthinking approach anticipating challenges and identifying opportunities for process improvements and innovation.
- The ability to analyse complex situations develop longterm plans and implement actions to drive both shortterm success and sustained growth.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting worklife balance and inclusivity.
- Hybrid working Flexible arrangements with stateoftheart offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Notforprofit salary packaging to boost takehome pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
