MS Dynamics CRM Developer - Customer Engagement Modules
MS Dynamics CRM Developer - Customer Engagement Modules
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description: MS Dynamics CRM Developer Customer Engagement Modules
Mandatory Skills:
Microsoft Dynamics 365 (Customer Engagement Modules: Service Sales Customer Service Field Service Marketing Project Service)
C# Programming (OOP & DomainDriven Design)
Microsoft Dataverse
Power Platform (Power Apps: Modeldriven Canvas Apps Power Pages Power Automate Power BI)
Dynamics 365 Customer Service Omnichannel (Voice/Telephony Integration)
Secondary or Good to Have Skills:
Azure Cloud Solutions (Azure Functions Logic Apps Web Apps Cognitive Services AI Bot Framework)
ASP Core Web and Portal Development
Banking Domain Experience
Microsoft Dynamics Certification
Years of Experience: 46 Years
Role Type: Permanent (Talpro)
CTC Offered: 11 LPA
Notice Period: Immediate
Work Mode: Hybrid
Role Overview: We are actively seeking a skilled MS Dynamics CRM Developer to enhance our capabilities in customer engagement modules within Microsoft Dynamics 365. The ideal candidate must have comprehensive experience in Dynamics 365 customization integration and configuration particularly within service sales customer service field service marketing and project service modules. This role requires a strong technical foundation and an ability to effectively communicate with clients and team members.
Key Responsibilities:
Customize configure and deploy Dynamics 365 CRM solutions focused on customer engagement modules including Service Sales Customer Service Field Service Marketing and Project Service.
Develop robust solutions using C# leveraging strong knowledge in ObjectOriented Programming and domaindriven design principles.
Integrate and configure Dynamics 365 solutions using Microsoft Dataverse and Power Platform applications such as Power Apps (Canvas Modeldriven Power Pages) Power Automate and Power BI.
Configure and integrate Omnichannel capabilities within Dynamics 365 Customer Service specifically the Voice/Telephony channel ensuring optimal functionality and user experience.
Troubleshoot analyze and resolve technical issues within Dynamics 365 environments performing rootcause analysis to deliver sustainable solutions.
Collaborate effectively with internal stakeholders and external clients ensuring clear communication and customer satisfaction.
Technical Expertise:
Minimum 4 years of proven experience customizing and configuring Dynamics 365 CRM across various customer engagement modules.
Strong expertise in C# programming with proven application of objectoriented programming principles and domaindriven design.
Solid understanding and handson experience with Microsoft Dataverse and the broader Power Platform suite (Power Apps Power Automate Power BI).
Must have practical experience setting up and integrating Dynamics 365 Customer Service Omnichannel features especially Voice/Telephony.
Prior experience in Microsoft Azure services (Azure Functions Logic Apps Cognitive Services Azure AI Bot Framework) is highly beneficial.
Familiarity with ASP Core for portal and web application development is advantageous.
Soft Skills & Attributes:
Strong customerfacing skills with excellent English communication abilities (both written and verbal).
Analytical and detailoriented capable of identifying problems and providing effective solutions.
Certification in Microsoft Dynamics CRM is highly preferred.
Experience in the banking domain would be an added advantage.
If you are driven by innovation skilled in Dynamics CRM and eager to enhance customer engagement solutions we invite you to join our dynamic and collaborative team.
Job Description: MS Dynamics CRM Developer - Customer Engagement Modules Mandatory Skills: Microsoft Dynamics 365 (Customer Engagement Modules: Service, Sales, Customer Service, Field Service, Marketing, Project Service) C# Programming (OOP & Domain-Driven Design) Microsoft Dataverse Power Platform (Power Apps: Model-driven, Canvas Apps, Power Pages, Power Automate, Power BI) Dynamics 365 Customer Service Omnichannel (Voice/Telephony Integration) Secondary or Good to Have Skills: Azure Cloud Solutions (Azure Functions, Logic Apps, Web Apps, Cognitive Services, AI, Bot Framework) ASP Core Web and Portal Development Banking Domain Experience Microsoft Dynamics Certification Years of Experience: 4-6 Years Role Type: Permanent (Talpro) CTC Offered: 11 LPA Notice Period: Immediate Work Mode: Hybrid Role Overview: We are actively seeking a skilled MS Dynamics CRM Developer to enhance our capabilities in customer engagement modules within Microsoft Dynamics 365. The ideal candidate must have comprehensive experience in Dynamics 365 customization, integration, and configuration, particularly within service, sales, customer service, field service, marketing, and project service modules. This role requires a strong technical foundation and an ability to effectively communicate with clients and team members. Key Responsibilities: Customize, configure, and deploy Dynamics 365 CRM solutions focused on customer engagement modules including Service, Sales, Customer Service, Field Service, Marketing, and Project Service. Develop robust solutions using C#, leveraging strong knowledge in Object-Oriented Programming and domain-driven design principles. Integrate and configure Dynamics 365 solutions using Microsoft Dataverse and Power Platform applications such as Power Apps (Canvas, Model-driven, Power Pages), Power Automate, and Power BI. Configure and integrate Omnichannel capabilities within Dynamics 365 Customer Service, specifically the Voice/Telephony channel, ensuring optimal functionality and user experience. Troubleshoot, analyze, and resolve technical issues within Dynamics 365 environments, performing root-cause analysis to deliver sustainable solutions. Collaborate effectively with internal stakeholders and external clients, ensuring clear communication and customer satisfaction. Technical Expertise: Minimum 4 years of proven experience customizing and configuring Dynamics 365 CRM across various customer engagement modules. Strong expertise in C# programming with proven application of object-oriented programming principles and domain-driven design. Solid understanding and hands-on experience with Microsoft Dataverse and the broader Power Platform suite (Power Apps, Power Automate, Power BI). Must have practical experience setting up and integrating Dynamics 365 Customer Service Omnichannel features, especially Voice/Telephony. Prior experience in Microsoft Azure services (Azure Functions, Logic Apps, Cognitive Services, Azure AI, Bot Framework) is highly beneficial. Familiarity with ASP Core for portal and web application development is advantageous. Soft Skills & Attributes: Strong customer-facing skills with excellent English communication abilities (both written and verbal). Analytical and detail-oriented, capable of identifying problems and providing effective solutions. Certification in Microsoft Dynamics CRM is highly preferred. Experience in the banking domain would be an added advantage. If you are driven by innovation, skilled in Dynamics CRM, and eager to enhance customer engagement solutions, we invite you to join our dynamic and collaborative team.
Employment Type
Full Time
