Product Onboarding Specialist DACH Market Internship
Product Onboarding Specialist DACH Market Internship
Posted on :
28-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hello! At Factorial were looking for a new **Onboarding Specialist for the DACH Market to help us boost the company to the next level. **Ready to be part of the challenge Being a crucial part of Product the **Onboarding Specialist team is responsible for onboarding new clients implementing and ensuring the **usage of the platform to its fullest and **gathering customers feedback. One of your greatest challenges will be to make sure our product can be **fully adapted to the clients needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.****The Role
- **Onboard our new **DACH customers by assisting them via video call and email until Factorial is fully implemented in their organization.
- **Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
- **Understand our clients problems and **needs and gather their feedback.
- **Share improvement points that can help us create the best customer journey and unlock the market.
**Your Profile
- **German expert speaker and professional English.
- **Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial.
- **Fast Learner: you can quickly become an expert on the software and its easy for you to keep uptodate with product updates.
- **Problemsolving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
- **Good sense of analysis: while onboarding our clients you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
- **Previous experience in Customer related roles. But dont hesitate with attitude its just about learning isnt it
- Knowledge of Human Resources is a plus!
**Perks of being part of our team
- High growth multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass
- Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts Nora & Apeteat lunch
- TaxDown to simplify your taxes and maximize your savings
- Breakfast in the office organic fruit and free caffeine and theine
- Flexible schedules pet Friendly and no dress code!
Student economic help 750 monthly. **About us **Factorial is an **allinone HR Software fastgrowing company founded in **2016. Our mission is to help **SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over **900 people in Barcelona Brazil Mexico and EEUU offices. ****Our Values
- **We own it: We take responsibility for every project. We make decisions not excuses.
- **We learn and teach: Were dedicated to learning something new every day and above all share it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. We think that the worst mistake is not learning from them.**Wanna learn more about us Our LinkedIn company page Discover Factorial HR software Our unforgettable company event #LIAB1
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
