Job Type: Full Time
Location: Work from home Sydney based
Position Outline:
The Customer Service Agent is to ensure that every interaction with Code Camp is a positive experience from start to finish. This role will support new and existing customers in their journey with Code Camp from their first session to their last interaction with us. The Customer Service Agent will be the point of contact for our customers for any queries.
The successful candidate for this role will have above average time management and organization skills strive to give 5star customer service and of course be a team player!
Main Duties/ Responsibilities:
Manage a high volume of customer enquiries via phone email and other channels with great accuracy and attention to detail
Providing outstanding multichannel support to new and existing Customers (parents/guardians)
Assist customers to resolve any queries issues and complaints aiming for a first interaction resolution each time
Adhering to Code Camp s policies and procedures at all times and educating our customers where necessary
Maintain a positive empathetic and professional attitude towards our customers
Resolve and record all issues in a timely accurate professional and courteous manner
Making changes to enrolment for customers including but not limited to updating payment details billing changes scheduling content and tutor changes
Proactively identify system issues and suggest improvements for our customer experience
Requirements
Skills & Experiences:
Friendly and engaging with strong interpersonal skills
Strong customer service experience needed
Ability to communicate and support well on the phone in person via email and chat
Strong coordination and organization experience
Ability to multitask and focus during busy times
Attention to detail a must
Strong analytical skills with datadriven decision making
Salesforce experience an advantage
Ability to take initiative and improve processes as you go!
Be a team player with a positive attitude
This role reports to: Head of Customer Operations
Benefits
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportuniti
Customer Service Salesforce Inbound Calls Management
Customer Service Agent
