Service and Support Analyst
Service and Support Analyst
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
Role-Service and Support Analyst
Remote
Job Summary:
The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations resolves system issues and collaborates with business stakeholders to enhance user experience and system performance.
Key Responsibilities:
- Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops including troubleshooting hardware and software issues.
- Manage and resolve Badge Payroll Deduct (GEMpay) system issues ensuring accurate and timely payroll deductions for purchases.
- Collaborate with business units to understand operational needs and deliver effective technical solutions.
- Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed.
- Assist with system upgrades testing and go-live support for new implementations or enhancements.
- Train end users on system functionality and best practices.
- Document support procedures issue resolutions and system configurations.
- Participate in cross-functional projects to improve service delivery and system integration.
Qualifications:
- Experience supporting POS systems preferably Symphony or similar retail platforms.
- Familiarity with payroll deduction systems such as GEMpay.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Experience with Symphony POS and GEMpay or similar retail/payroll systems.
- Strong troubleshooting and customer service skills.
- Ability to mentor and guide Team members or Consultants.
- Familiarity with project management principles and tools.
- Excellent communication organization and time management skills.
Employment Type
Full-time
Key Skills
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