Lead Coordinator, Group Tours and Customer Visits Events Planning
Lead Coordinator, Group Tours and Customer Visits Events Planning
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensures that excellent customer service is given to visitors and customers interested in learning about the company and the equipment it produces resulting in the best possible client experience.
- Coordinates and plans all factory tours.
- Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.
- Compiles data necessary to prepare files or create standard and special reports using defined formats.
- Performs office administrative duties including correspondence invoicing filing bill payment and reporting.
- Acts as the Company representative during factory tours and events.
- Trains tour guides on tour routes and appropriate information to provide guests.
- This position may require driving.
- Coordinates and plans all factory tours for enterprise facilities.
- Partners with on-site tour team and security to confirm factory tours.
- Completes vetting process for all tour requests.
- Manages tour coordination procedure and policy within Cvent platform
- Provide tours at world headquarters for VIP guests
- Provide event support and coordination for local headquarters events and conference rooms
- Event liaison between Cvent builder and stakeholders
- Project coordination experience
- Excellent Communication Skills: Ability to convey information clearly and effectively to diverse audiences.
- Public Speaking: Comfort and confidence in speaking before groups of people
- Customer Service Orientation: Ability to address inquiries and resolve issues efficiently and politely.
- Ability to multi-task and work in a fast-paced environment
- Adaptability: Flexibility to handle unexpected situations or changes in tour plans.
- Organization and Time Management: Efficiently manage tour schedules and ensure timely completion of tours.
- Previous client experience
- Experience with Cvent event management platform
Employment Type
Full-time
