Global Operations Specialist Apprentice

About the Program

Visas Apprenticeship Program is designed for those with no prior experience interested in receiving handson IT training with an organization while also earning a salary. If this sounds like you we encourage you to apply!

Global Operations Apprenticeship: This program combines classroom training handson mentorship and realworld projects to help launch a career as a Global Operations professional at Visa. Apprentices will begin with a 15week bootcamp where they will receive fulltime classroomstyle education that will prepare them for OntheJob Training (OJT). This period is officially known as Related Technical Instruction (RTI). During the RTI period Apprentices will be contracted as employees of our Apprenticeship Provider Apprenti. Upon successful completion of RTI including satisfactory performance review employment with Visa will begin.

At the conclusion of the year of OJT those who have successfully completed the program may have the opportunity to be considered for promotion to fulltime employment.

The Work itself:

By applying for this position your application is automatically considered across multiple teams which include:

GNOC as a member of Global Network Operations Center (GNOC) team your role is the inshift detection notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. You will be able to explore many latest technologies that support the Visa Operations such as Cloud SASI Network many other Payment products and services.

Application Operations as a member of the Visa Operations Command Center (VOCC) monitoring critical production applications and resolving incidents promptly. You will participate in technical bridges lead calls to resolution and correlate critical alerts with system outages. The role involves assessing the impact of outages prioritizing tasks and enlisting support to prevent compromises to Visas business or client service level agreements

MIM as a member of the Major Incident Management (MIM) team your role is assisting in the response to significant disruptions coordinating with various departments to ensure an efficient approach and communicating clearly with stakeholders. You will be prioritizing actions to mitigate harm allocate resources effectively and oversee the recovery process to restore normal operations. Additionally they document the incident and conduct postincident reviews to identify lessons learned and improve future response strategies.

If you are passionate about Global Operations and want to join a global leader in digital payments the Apprenticeship Program at Visa is for you. During OJT Apprentices will receive handson mentorship from leaders within one of the teams within our Global Operations organization at Visa as well as career development workshops to develop professional and buildable skills. Specific assignments will depend upon your skill sets and team needs. By applying for this position your application is automatically considered across multiple teams.

Work Hours:

During the onthejob training period apprentices will be considered Hybrid employees. Hybrid employees can split their time between remote work and the office. In these roles employees are expected to work from the office 23 set days a week as determined by leadership or site requirements with the general expectation of being in the office at least 50 of the time based on business needs.

Please note that upon completion of the onthejob training (a oneyear period immediately following related technical instruction) this role will transition to an Onsite Flex position. In this capacity employees will primarily work onsite in our Command Centers but may have the flexibility to work from home up to three times per month. The role also includes day shift work on a twoweek rotation with occasional weekend and public holiday shifts as scheduled.

This apprenticeship is intended for individuals who want to learn and develop entrylevel technical and professional skills in software engineering. If youre currently pursuing or have completed a degree in a Software Engineeringrelated field we encourage you to browse our University Graduate and Internship opportunities.

Qualifications :

Basic Qualifications

18 years or older

Eligible to work in the United States without sponsorship

Have basic problemsolving skills/analytical mindset

Must be local and available to work in person in Ashburn VA

Not currently enrolled in or have completed a Bachelors Masters or PhD degree program in a related technical field (cybersecurity software engineering etc.

Additional Requirements

Apprentices will need to provide their own computers during RTI period. The following tech specifications are required:

Windows 10 or macOS 10

Windows Processor non ARM type (Intel or AMD only need for Adobe Connect to function)

RAM 8GB minimum 12GB 16 GB recommended)

Solid State Drive minimum 40 gigs free space

Webcam

Headset (Noise Cancelling Mic Headset preferred)

Internet connection at least 2Mb up/down

Dedicated workspace (Bootcamp will be 8 hours at your desk daily)

2nd monitor or XL monitor

Additional Information :

U.S. APPLICANTS ONLY: The estimated base salary during your remote training period will be $47923 plus benefits and may progress to $61000 upon successful completion of your training period which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.

Work Hours: Varies upon the needs of the department.

This is a hybrid position: Expectation of days in office will be confirmed by your hiring manager.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

.

Remote Work :

No

Employment Type :

Fulltime