Head of Agency Operations
Head of Agency Operations
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
Our Client
Our client an advertising company seeks to employ a head of agency operations.
Key Responsibilities:
- Lead all agency operations ensuring smooth coordination across departments (creative strategy client service media etc.).
- Develop and implement efficient processes workflows and systems that enhance delivery and accountability.
- Manage timelines project pipelines and resource allocation to meet client and internal expectations.
- Work closely with executive leadership to translate strategy into action plans and team objectives.
- Oversee internal reporting systems productivity tracking and team performance evaluations.
- Identify operational bottlenecks and implement solutions to drive efficiency and quality.
- Support onboarding and development of team members through structured systems.
- Uphold company culture reinforce internal communication and lead process improvement initiatives.
- Report directly to the Chief Executive Officer.
Requirements
- 4 years of experience in agency operations project management or general operations roles.
- Strong leadership and team management experience.
- Proven track record in improving operational systems and managing cross-functional teams.
- Bachelors degree in Business Administration Operations or related fields.
- Excellent organizational problem-solving and process design skills.
- Previous experience working in or managing operations within a creative media or consulting agency.
- Familiarity with project management tools and workflow systems.
- Professional certifications in operations management project management (e.g. PMP) or process improvement (e.g. Lean Six Sigma) are an added advantage.
- Strong understanding of agency business models and client service dynamics.
Employment Type
Full Time
Key Skills
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