Service Manager
Service Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Are you a naturalborn leader Have a passion for plumbing and excel in sales Looking for a great opportunity with a reputable company A career you can be proud of Were looking for you too!
Hunter Recruitment Advisors (HRA) an RPO and Recruitment Marketing Company is seeking a talented Service Manager in theTacoma Lacey or Seattle WA area. This position will be onsite and reporting to one of our reputable business Owners. In this role you will be an integral aspect of the team.
ThefulltimeService Managerwill need to have the ability to manage the company workflow inspire and facilitate training technicians and successfully lead a great group of employees.The ideal candidate will have a current WA Journeyman or Masters Plumbing license 5 years of handson residential plumbing and management experience as well as 3 years of experience in home service sales. This person will need to have strong technical skills be revenuedriven and have the capacity to hold others accountable.
We Offer:
- $75K to $85K (Depending on skills and experience) with generous bonus potential!
- 100 medical coverage and Dental insurance
- Company vehicle
- Company uniform
- Flexible PTO plan (vacation personal and sick leave)
- 401K with a match
- Life Insurance
- Training and advancement opportunities
What Youll Do:
- Manage daytoday activities to ensure the success of the field technicians
- Effectively hire coach and traintechnicians to maximize sales and customer service opportunities
- Optimize employee engagement and development for the service department throughroutine ridealongs oneonone meetings with employees coordination of tactical/technical training and other necessary functions
- Work with other company/department leaders in driving sales and profitability
- Develop and maintain a service offering strategy that meets current customer needs and contributes to positive trends in sales and gross margin seek additional service offerings that will increase sales and profit
- Ensure that field work is performed in a safe clean timely and orderly manner
- Maintain close communication with all essential partners to ensure proper detailing of tickets accounting of revenue and stocking and maintenance of trucks
- Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
- Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
- Respond to and effectively handle operational employee and customer issues in a timely and efficient manner
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Inspect trucks and uniforms assessing condition and address unacceptable results as needed
- Verify inventory and that trucks have been restocked
- Review prior day invoices and tech timesheets to ensure accuracy and thoroughness proper accounting and opportunities for improvement
- Orchestrate daily huddle to determine actions needed to reach goals inform call center of resource changes and tech capacity provide same day service
What Makes You Great!
- You have a minimum of 5 years proven management experience in the plumbing service industry
- 3 years of inhome sales experience
- Strong technical plumbing knowledge licensedplumber preferred
- Experience with Service Titan preferred
- A history of demonstrating excellence in team development sales/operations and customer service
- Strong organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills
- Ability to lead a technical team by providing leadership and mentorship
- Excellent interpersonal and communication skills
- Good understanding of inventory management and logistics
- Team player with a positive attitude
- Must have a valid drivers license clean driving record and the ability to pass a drug test and background check
If youre ready to be a part of our team apply today!
We are an Equal Opportunity Employer
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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