We are seeking a detailoriented and analytical Associate Manager Business Analyst to join our team in Mabalacat Philippines. In this role you will be responsible for analyzing business processes identifying areas for improvement and collaborating with stakeholders to implement effective solutions. As a key member of our organization you will play a crucial role in driving efficiency and supporting datadriven decisionmaking.
- Analyze existing business processes workflows and operations within the program to identify bottlenecks and inefficiencies
- Collaborate closely with process owners to understand requirements and pain points
- Collect organize and analyze data related to process performance quality and KPIs
- Generate reports and insights from data analysis to drive decisionmaking
- Work with clients and internal stakeholders to gather and document business requirements
- Translate business needs into clear and actionable requirements for process improvement
- Propose and design process improvements and optimizations to meet client and company objectives
- Develop detailed process documentation including flowcharts and SOPs
- Manage and oversee the implementation of process improvements and changes
- Present findings and recommendations to senior management and stakeholders
Qualifications :
- Bachelors degree in Business Administration Information Systems or a related field
- Proven experience in business process analysis and improvement
- Strong analytical and problemsolving skills with a detailoriented approach
- Excellent communication and interpersonal skills
- Proficiency in MS Office tools particularly Excel and PowerPoint
- Experience with data analysis tools and software
- Knowledge of Tableau Qualtrics Power BI and other Sutherland Reporting Tools
- Familiarity with project management methodologies
- Understanding of business process modeling techniques
- Ability to work collaboratively in a team environment
- Strong organizational skills and ability to manage multiple projects simultaneously
- Goaloriented mindset with a focus on delivering measurable results
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime