Customer Success Manager
Customer Success Manager
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Job Description
We are a company focused on international business growth and development. Our mission is to support innovative organizations in expanding their operations globally. Currently we are partnering with SoSafe a leading provider of cybersecurity awareness solutions helping companies stay ahead of cyber threats through tailored cutting-edge programs.
SoSafe is one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science they are disrupting the status-quo of Cyber Security.
Tasks
In this role youll own the customer journey from the very beginning ensuring a smooth onboarding experience that sets the stage for long-term success. Youll guide customers through setup and activation then continue to serve as their strategic partner driving adoption identifying growth opportunities and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated wed love to hear from you.
Your Mission:
Be the key point of contact for a portfolio of Italian speaking customers from onboarding through renewal
Manage the technical implementation of SoSafe Awareness Platform (SaaS product) ensuring a smooth and successful Go-Live
Guide and advise customers on cybersecurity awareness measures helping them maximise the impact of our platform
Conduct business reviews highlight ROI and support renewal/upsell conversations
Collaborate with cross-functional teams (Sales Support Product etc.) to drive success of your customers
Act as the voice of the customer internally by sharing feedback with product development team
Leverage the relationships you build to identify reference customers and case study candidates
Requirements
Customer-centric with a proactive and hands-on mindset and strong motivation to make an impact in a fast growing company
2 years of experience in Customer Success Onboarding or Account Managementideally within a SaaS company
Comfortable handling technical setups and liaising with support or engineering teams when needed
Strong communication and stakeholder management skillsable to handle commercial conversations confidently
Fluent in Italian and English
Able to manage multiple customers tasks and stakeholders in parallel
Comfortable working both independently and as part of a collaborative international team
Interest in cybersecurity or willingness to learn quickly
Employment Type
Full Time
