Business Support Analyst
Business Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Location: One Citizens Bank Way Johnston RI 02919
Job Duration: 6 Months Extension
Hours: 40/week
Schedule: Mon Fri 8 AM - 5:30 PM
Job Summary:
- The mission of the Private Bank Operations is to deliver a best-in-class experience for Private Bank clients and the colleagues that support them.
- Our Implementation Specialist supports the Treasury Services for the Private Bank with an emphasis on operational excellence and superior service.
- This role contributes and champions process improvement ideas and a culture of continuous refinement and enhanced client experience.
- This role develops and maintains effective working relationships with peers while operating effectively in an environment of cooperation and change.
- The goal is to ensure that requests are processed timely accurately and with completeness to ensure a positive customer experience and to mitigate risk.
- Facilitates the Treasury Implementation process and for the Private Bank supporting requests in a fast-paced high output environment
- Maintain a positive and proactive attitude while addressing client concerns ensuring that each interaction reflects a commitment to exceptional service and customer satisfaction.
- Collaborate with a vibrant high-energy team where your contributions drive collective success and innovation
- Suggest customer experience improvement opportunities as you identify them. Demonstrate ability and willingness to drive these to completion.
- Applies and enforces risk mitigation controls
- Escalates any exceptions to leadership and other concerned parties
- Produces high quality output; completes quality management duties as assigned
- Executes additional tasks as required
- 5 years relevant banking experience with an operations or customer service team
- Ability to effectively communicate with Business Partners
- Ability to plan and prioritize workload to meet critical SLAs
- Experience implementing change and process improvements
- Effectively handles multiple priorities with efficiency and accuracy
- Proficient in data entry
- Strong attention to detail
- Effective customer service skills
- Proficiency in Microsoft applications including advanced Outlook Excel Word and Power Point.
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Employment Type
Full-time
