Telecaller
Telecaller
Posted on :
18-03-2025
Employer Active
1 Vacancy
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Job Description
telecallers job involves making outbound calls to potential and existing customers to generate leads promote products/services and handle customer inquiries all while maintaining accurate records of interactions and contributing to sales targets.
Heres a more detailed breakdown of a telecallers responsibilities:
Lead Generation and Sales:
Initiate outbound calls to potential and existing customers.
Identify customer needs and tailor product/service pitches accordingly.
Promote products or services to generate interest and drive sales.
Persuade customers to make purchases or schedule appointments.
Meet and exceed sales targets.
Customer Service and Support:
Handle incoming calls addressing customer inquiries concerns and complaints.
Provide accurate information about products and services.
Resolve customer issues and ensure customer satisfaction.
Record Keeping and Followup:
Maintain accurate records of customer interactions in a database.
Follow up with leads and existing customers to nurture relationships and drive sales.
Update customer information and track progress.
Other Responsibilities:
Stay informed about market trends and competitor activities.
Contribute to team performance and achieve company goals.
May be required to create and maintain paperwork or documentation based on telecalling conversations.
Essential Skills:
Excellent verbal communication and persuasion skills.
Active listening skills.
Ability to build rapport and establish trust with customers.
Strong organizational skills and time management skills.
Familiarity with CRM tools and basic computer applications.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation
Employment Type
Full Time
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