Japanese Sportsbet Operations Executive

Our Sportsbookdepartment is growing and we are looking for a JapaneseSportsbet Operations Executivewith a keen interest in sports excelling in delivering outstanding service and a knack forproblemsolving.

Working at our company means working at a young international and fastpaced iGaming and technology companythat offers an ideal workplace for those who want to impact an organizations growth and are craving responsibilities. It also means having lots of fun

Your daily tasks will be

• Maximize customer experience by ensuring onsite navigation is userfriendly and optimized for Japanese customers;
  
• Reviewing and updating customer accounts processing settlements and bonuses;
  
• Secondlevel support for Customer Experience Agents;
  
• Managing and monitoring the Japanese market site and promotions;
  
• Offer management activities;
  
• Managing Sportsbetspecific live incidents for Japan (where applicable);
  
• Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.
  

What we expect from you

• Strong knowledge of sports particularly local Japanese sports;
  
• Strong knowledge of Japanese culture and lifestyle;
  
• Proficiency in Excel and competent computer skills;
  
• Excellent communication skills and an eye for detail;
  
• An interest in online casinos Crypto and Sports;
  
• Fluent in spoken and written English and native to the Japanese language to liaise effectively with different stakeholders across the region.
  

What will you find at Yolo Group

• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund Yolo Investments
• Focus on your wellbeing via monthly sports compensation inhouse gym and relaxing sleeping pods in our HQ 3 health days per year supporting mental health through Siffi and private health insurance
• Celebrating together! Birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Comfortable offices with its own cafeteria in HQ plenty of fruits snacks drinks and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group
• Free parking at the office (on a firstcome firstserved basis)

If you feel excited but want to hearmore dont hesitate toapply and we will sort everything out as we go!

Yolo Group brings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of 1000 Yoloers from 60 different nationalities around the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.