Technical Support Engineer - Riyadh Saudi Arabia - Fortinet

JOB TITLE: TECHNICAL SUPPORT ENGINEER LEVEL 1

LOCATION: Saudi Arabia Riyadh

ROLES AND RESPONSIBILITIES:

• Providing technical support to Fortinet customers/Partners on Fortinet products (Viz. FortiGate and FortiProxy) through Web/CHAT based and Voice based
• Collection and analysis of customer network information and to resolve technical issues
• Recommending corrective actions based on gathered data and its analysis including configuration amendments
• Running realtime phone or remote troubleshooting sessions with customers
• Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates identifies and provides input on unique or recurring customer problems
• Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
• Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
• Technical documentation

REQUIREMENTS:

• 1 and above years of relevant experience in Networking/Networking Security industry
• Very good knowledge of general networking and Network Security concepts
• Ability to work independently and / or as a team based on the circumstances
• Ability to quickly learn new or unfamiliar technologies and products independently using training Sessions documentation and online resources
• Ability to meet deadlines goals and objectives
• Proficient Verbal and written communication skills

DESIRED:

• Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIA Etc.)
• Basic experience with Network and Network security devices Firewalls/IPS etc.
• Knowledge of dynamic routing protocols and its implementation (OSPF BGP)
• Knowledge of authentication protocols and methods (LDAP SSO 2factor authentication etc.)
• Knowledge of VPN IPSec and SSL VPN

EDUCATION:

• Bachelors / Masters Degree in CSE / Electronics /Electrical / BCA / BSc)
• Diploma in CSE / B.Tech with considerable experience

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad integrated and highperformance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale California USA with offices around the world. If youre looking for a fastpaced challenging and rewarding environment then Fortinet is the place for you. We are an equal opportunity employer offering exciting work competitive compensation and benefits