Customer Experience Business Excellence Senior Associate
Posted on :
11-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2829533
- Design customer journey map.
- Act as a liaison with different stakeholders to identify and analyze journey gaps.
- Monitor end to end customer journey to enhance future -state experiences.
- Ensure availability of product and policy information.
- Analyze process turn-around times.
- Conduct customer surveys and trend studies to ensure high customer satisfaction.
- Improve service quality through the analysis of products, programs, processes and customer inquiries/ requests and complaints.
- Problem incidence capturing, reporting and root cause analysis.
- Develop Voice of Customer strategy and programs to raise the quality of customer experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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