German Customer Service

Hello!

We have new job opportunities for you at MBC would you like to join us

We are looking for a Customer Service Specialist / Telemarketer with advanced level of German language to work as an external consultant for one of our clients from the banking sector.

About MBC

May Business Consulting is a dynamic international consulting firm offering digital transformation advisory specialized change management efficiency and control. We have a completely clientcentric approach we engage 100% proactively to maximize our added value. Our differentiated business model allows us to efficiently help our clients improve service levels and reduce costs.

We are located in Spain and the UK and work on international projects with financial institutions banks fintechs and startups. We are currently in a moment of expansion and growth so we would like to increase our area of consultants.

About the Profile

We are looking for a Customer Service Specialist / Telemarketer with advanced level of German language to work as an external consultant for one of our clients from the banking sector.

Responsibilities:

• Answer incoming calls from customers solving queries about settlements invoicing and any kind of issue merchants might have.
  
• Dealing with incidents and complaints.
• Selling the companys products (Buy Now Pay Later) or services according to the different campaigns planned in collaboration with the Business Development team.
• Use scripts to provide information about products features prices etc. and present their benefits.
  
• Ask pertinent questions to understand the customers requirements.
• Record the customers personal information accurately in a computer system
  
• Keep records of calls and sales and record useful information
• Completing customer surveys to obtain information about potential customers
• Research and prospecting of the market and potential clients.

Requirements:

• 3 years of experience in contact centre customer service incident management complaints.
• Proficient use of German language.
• Excellent communication and presentation skills.
• Desirable: knowledge of the banking sector.

Better if you have...

• Proactivity
• Eagerness to excel.
• Learning capacity and attention to detail
  
• Customer oriented.

We offer:

• Open compensation package: We adapt to your experience and expectations.
• Flexible remuneration: medical insurance restaurant vouchers training etc.
• Free training to help you in your professional growth.
• Free English classes depending on your level.
• Participate in various interesting projects with an international focus and in a continuously growing sector.

Location: Spain (remote)

Join a young consulting company and continue your professional growth and development. Work in international projects with a good working environment.

We look forward to your application!