IT Technical Support specialist

• Set a backup plan for all users data and all systems data regularly.
• Search for the most updated releases to maintain up-to date software & data file security.
• Participate in the implementation of new systems when required.
• Monitor and report system performance for all internal clients.
• Responsible for company's surveillance system monitoring and maintenance on a weekly basis.
• Manage IT hardware assets and accessories procurement upon request.
• Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.

Customer Service:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with Employees to ensure issue has been resolved.
• Run a preventive maintenance plan for all computer users.
• Track and route problems, requests, and document resolutions in FAQs knowledgebase.
• Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head.