Community Support Specialist
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Job Description
Magic Square is the first Web3 App Store designed to address user acquisition challenges enhance user engagement and provide a rewarding experience through our communitydriven platform. Our platform connects highquality users with projects fostering meaningful interactions and growth.
About our Team
Youll get more than just working experience at MagicSquare. Youll join a vast network of entrepreneurs and technologists across the globe.
#PeopleFirstAlways
Diversity equality and inclusion play a crucial role in everything we do from how we build our products to how we build our team.
Our company is still young but we are 100% committed to creating a workplace where all people are valued respected and encouraged to be themselves.
We actively honor peoples diverse abilities sexual orientations ethnicities faiths and genders and everyone is welcomed and supported in their development at all stages of their own journey with us.
We fundamentally believe diversity brings greater success. Regardless of visible or invisible differences we foster a culture where everyone has an equal opportunity to reach their full potential and to be heard and valued. And yes we may not always get everything right along the way and there is still work to do but we are willing to listen share learn and do it better together.
About the Role:
We are looking for a dynamic and dedicated Community Support Specialist to join our team. In this role you will be at the forefront of managing and enhancing our Discord server ensuring that our community members have a seamless and enjoyable experience.
Tasks and Responsibilities:
- Resolving problems by clarifying the users complaint after verifying its validity.
- Determining user issues explaining the best possible solution and ensuring it is being handled in compliance with the companys guidelines and policies.
- The support will be provided via the ticket system Telegram and Discord.
- Directing feedback from users to relevant departments.
- Provide general administrative support to the business development department and management team.
- The position is performed in English.
The ideal candidate who you are and requirements:
- Fluent in English written and verbal skills with excellent communication skills.
- Deep understanding of Web3 space.
- Eager to learn have the ability to receive constructive feedback and the desire to implement it.
- Must be at least a high school graduate but preferably have an undergraduate degree in marketing or similar fields.
- At least 1year experience working in a customer service position.
- Good understanding of performing administration tasks.
- Must be friendly and customeroriented.
- Strong communication skills accompanied by excellent listening skills and patience to have smooth interactions with customers.
- Problemsolving and conflictresolution skills are a must.
- Based in the Asian time zone.
Sounds like a challenge youd like to take on Then apply now!
Perks:
- Crypto payment.
- Company events and celebrations.
- A fastpaced challenging and oneofakind business sector.
- Flat company and international work environment.
- Excellent opportunities for advancement in a growing organization.
If youre still hesitating because you dont think youre a 100% fit for the job THEN APPLY ANYWAYS and well have a chat! Maybe youve got more potentialthan you think ;)
We are looking forward to getting to know you!
Employment Type
Full Time
Key Skills
