Project Assistant
Posted on :
04-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2686263
- Implement the Complaint and Feedback Mechanism at the CAS level in accordance with the CFM Standard Operating Procedures under the supervision of the Site Officer.
- Manage the CFM database, ensuring proper documentation and data aggregation, including complaints received and responded to, and providing detailed summaries of complaints issues to provide feedback to the program team during monthly and quarterly meetings/reports in coordination with the Site Officer.
- Refer CFM cases to focal points within relevant units in IOM and other service providers in accordance with the SoP.
- Maintain and track complaint and feedback data on the available platforms for retrieval, analysis, and adequate follow-up.
- Categorize separately sensitive complaints like harassment, Sexual Exploitation and Abuse (SEA), abuse, and exploitation, compile and share with existing prevention mechanisms or relevant focal points for IOM and the service providers.
- Assist to conduct continuous data collection for CFM through standard sources, including Whatsapp, Information Desks, CFM Boxes, Community Meetings, and others, as required.
- Accurately translate complaints from the local languages and ensure data entry into the system.
- Proactively identify and report to the Site Officer areas for improvement, including but not limited to the accuracy and quality of information being shared with the guests or complainants.
- Support visibility efforts to raise awareness of the CFM among the guests.
- Track rumors and assist to debunk them through sensitization efforts.
- Support to conduct outreach CFM activities and sensitization as needed.
- Support to conduct site monitoring visits and facilitate focus group discussions (FGDs) to shove the CFM intervention when needed.
- Assist to develop CFM-related information products such as monthly CFM dashboards.
- Perform other duties to be assigned by the direct supervisor.
Employment Type
Full Time
Department / Functional Area
Key Skills
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