Customer Relationship Manager - 31018

Job Description

• We are looking for an experienced customer relationship manager to be responsible for engaging with
• key customers by building and preserving trusting relationships. The customer relationship manager will
• constantly identify opportunities to grow the customer base and build positive relationships with new
• clients.
• You should also be strategic and analytical when finding solutions to problems to ensure
• maximum client satisfaction.
• To be successful as a customer relationship manager you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to
• determine customer satisfaction and use the findings to improve on areas of complaint.
• Ultimately an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers d on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and crossselling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

• A bachelor& rsquo s degree in administration or a related field.
• A minimum of 3 years& rsquo experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction

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