Customer Service Officer

3 months contract with a local council

Job Summary:

To represent the Council by providing the first point of contact with customers providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.

Key Duties/Accountabilities:

Provide first line advice referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.

As part of a team take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated consistent efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.

To work seamlessly across a number of customer service access channels telephone faceto face processing correspondence and internet.

Essential Experience Required:

Fully operational customer service officer

Ability to work in a fast paced and demanding customer focussed environment

Experience of working in a results focussed environment where success is measured against delivery and achievement of service standards

Ability to provide diagnosis and advice on customer queries spanning a broad range of services

Additional information to note:

36 hours per week

09:00am 17:30pm

The closing date for this position Is 28/3/2024.