Customer Support Man....
Customer Support Manager -
Posted on :
22-05-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.
*We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your active application.
Position : Customer Support Manager
Schedule : Monday to Friday 10AM7PM EST
Holidays: TBD
Salary Range : up to USD 1600
About the Company:
The company is a rapidly growing ecommerce store selling home appliances and home goods in the United States and Canada; a startup/small team that is looking for someone that is willing to “wear many hats”. A remote first company with flexibility and growth opportunities.
The company helps home renovators and builders easily buy affordable luxury appliances online.
Responsibilities:
Managing existing offshore customer support agents such as scheduling and ensuring agents are performing
Analyzing performance and helping agents improve
Taking escalated calls for when first level of agents cannot solve the problem
Responding to customer inquiries via phone email and online chat in a timely and professional manner
Resolving customer complaints and issues quickly and effectively
Providing product and service information to customers and clients
Maintaining accurate records of customer interactions and transactions
Proactively identifying opportunities to improve customer experience and satisfaction
Assisting with client onboarding and training
Collaborating with other team members to achieve organizational goals
Requirements:
At least 4 years of experience in a customer service role
Proficient with Gorgias or similar ticketing software like Zendesk and Salesforce
Problem solving skills to help resolve customer issues
Familiar with CRM software
Has work experience with customer service software
Ability to remain calm and professional when dealing with difficult customers
Strong problemsolving skills
Ability to organize and manage multiple priorities
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
