Identity Access Management - IAM

This is a remote position.

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This role involves the responsibilities of Logical Access Management (creation deletion and modification) for businesscritical applications and managing infrastructure accounts (Active Directory exchange LDAP chat Remote Access).

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Creation deletion and modification of accounts across 150 applications.

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Supporting New Joiner Day 1 access and secondary access process.

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Use of the IAM tools to perform provisioning

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Ensure all documented procedures are followed in relation to account administration

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Ensuring processes comply with audit requirements evidence documentation and QA.

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Troubleshooting problems in relation to the applications supported and timely escalate technical and nontechnical issues to management and support teams as required

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Process tasks in a timely manner to ensure SLAs are maintained.

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Manage customers expectations through ongoing communication.

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Incident and Problem management via ServiceNow or any other ticketing tool.

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Detail analysis is required to understand the issue and deliver accordingly.

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Understand different client responses evaluate and take corrective action.

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Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.

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Good verbal and written skills are required.

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Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks

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Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.

Requirements

Skills that will help the candidate:

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Identifying and managing IT Security risks.

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Knowledge of ITIL concepts and Operations best practices.

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Relevant security certifications will be an added advantage

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MS Office Query writing experience in RPA/API automation

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Excellent oral communication and interpersonal skills.