IT Customer Relationship Manager

Dear Partner

Good Morning
Greetings from Nukasani group Inc ! We have below urgent long term contract project immediately available for **IT Customer Relationship Manager Richmond VA Hybrid ** need submissions you please review the below role if you are available could you please send me updated word resume and below candidate submission format details immediately. If you are not available any referrals would be greatly appreciated.

Interviews are in progress urgent response is appreciated. Looking forward for your immediate response and working with you.

**Candidate Submission Format needed from you**
Full Legal Name
Personal Cell No ( Not google phone number)
Email Id
Skype Id
Interview Availability
Availability to start if selected
Current Location
Open to Relocate
Work Authorization
Total Relevant Experience
Education./ Year of graduation
University Name Location
Last 4 digits of SSN
Country of Birth
Contractor Type
DOB: mm/dd
Home Zip Code

Assigned Job Details

Job Title : IT Customer Relationship Manager
Location: Richmond VA Hybrid
Rate : Best competitive rate

**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOTs Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/24 likely by 612 months

Ideal candidates for this role will innately be a strategic thinker foster positive/purposeful interactions build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service product and project delivery pipelines.

Position specific responsibilities and duties will include but not limited to:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management escalations and coordination.
Partner with business and Enterprise Architecture to identify product lines then develop and maintain a multiyear business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers service and operations managers to coordinate work prioritize requests and manage escalations for assigned Divisions.
Identifying opportunities for new services service improvements and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements projects and service delivery requests.
Identifying championing and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies standards and guidelines.


Desired Skills to Partner with Districts:
Bachelors degree or six (6) years or more of related experience. (6yrs)
Experience working in Information Technology (including knowledge of SDLC Agile Methodology Technology Procurements. (5yrs)
Strong communication skills in writing speaking and presenting with leadership of all levels. (10yrs)
Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
Ability to shareownership and drive results as a team. Ability to focus on purpose value and results rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker. (10yrs)
Experience in Product Line planning development and management. (10yrs)
Understanding of VDOTs Organization Structure to include Districts and Central Office.

Skill

Required / Desired

Amount

of Experience

Bachelors degree or six (6) years or more of related experience in a role within Information Technology.

Required

6

Years

Experience working in Information Technology(including knowledge of SDLC Agile Methodology Technology Procurements)

Required

5

Years

Strong communication skills in writing speaking and presenting with leadership of all levels.

Required

10

Years

Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Required

10

Years

Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.

Required

10

Years

Ability to shareownership and drive results as a team. Ability to focus on purpose value and results rather than solutions.

Required

10

Years

Ability to connect strategy to execution; Strategic thinker.

Required

10

Years

Experience in Product Line planning development and management.

Required

1

Years

Understanding of VDOTs Organization Structure to include Districts and Central Office.

Desired

5

Years

BRMP Certification

Highly desired

Thanks & Regards

Priscilla Sr. Manager Nukasani Group

1001 E Chicago Ave Unit B 111 Naperville IL 60540.

Email: Direct:

People Process Technology Integrator.

An EVerified Company.