Customer Success Man....
Customer Success Manager
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-03-2024
Job Description
Req ID : 2622687
About our client:
Our client with 15 years of experience maintains a startups energy. They prioritise client and staff relationships fostering innovation and collaboration in an Agile environment. As a Microsoftaligned organisation with proven Azure capabilities they offer flexibility and remote work options as well as generous leave policies. Growth and learning is encouraged which ensure both personal and professional development.
What you will be doing:
- Foster strong client relationships from start to finish serving as their goto person.
- Navigate client accounts with ease smoothing out any bumps and ensuring smooth transitions.
- Swiftly handles escalations working closely with our tech team to keep things running smoothly.
- Keep a finger on the pulse of client satisfaction celebrating wins and tackling challenges headon.
- Guide clients toward optimal solutions ensuring their needs are met and expectations exceeded.
- Empower clients with knowledge and opportunities sharing insights and sparking new possibilities.
- Collaborate closely with teams to evolve our services always aiming for better client experiences.
What you need:
- Bachelors degree in information technology Computer Science Business Administration or a related field.
- Proven experience in MSP roles like Customer Success Manager or Technical Account Manager.
- Strong technical proficiency especially in IT support cybersecurity and Microsoft cloud services.
- Excellent communication skills for effective client and team rapport.
- Strategic thinker translating business needs into retention strategies.
- Efficient time management and ability to work independently or in teams.
- Resultsoriented focused on delivering value and meeting commitments.
- Accountable for managing multiple projects and ensuring client satisfaction.
- Committed to our mission of making a positive impact in peoples lives.
Location/s:
- Can be based in either Cape Town or Johannesburg
Job ID:
- J104461
Customer Success Manager, Technical Account Manager, IT Support, Cybersecurity, Cloud Services
Employment Type
Full Time
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