Customer Service Team Leader

• Develop and implement customer service policies and procedures.
  

• Monitor customer service representatives performance and provide ongoing coaching and feedback.
  

• Resolve customer complaints and inquiries in a timely and efficient manner.
  

• Analyse customer service trends and recommend improvements.
  

• Train and onboard new customer service representatives.
  

• Monitor customer service representatives adherence to company policies and procedures.
  

• Ensure customer service representatives maintain a high level of customer service.
  

• Prepare and analyse customer service reports.
  

• Foster an environment of collaboration and teamwork among customer service representatives.
  

Requirements

Someone who is aligned to our values and approach and:

• Bachelor s degree in Business Administration or related field
  
• Minimum of 5 years of experience in customer service
  
• 2 years of experience leading a team
  
• Excellent leadership and organisational skills
  
• Strong communication problemsolving and decisionmaking skills
  
• Proficient in Microsoft Office Suite (Word Excel PowerPoint)
  
• Able to handle multiple tasks and prioritize effectively
  
• Able to motivate and mentor customer service representatives
  
• Knowledge of customer service software and systems
  
  

Our Approach

• Take action
  

• Execute exceptionally
  

• Embrace change
  

• Be transparent
  

• Prioritise our customers and lastly and most importantly
  

• Dream BIG
  

At Pargo we attract individuals who are driven to make an impact. As a collective of creators we thrive on the chance to shape the future of business not merely be a part of it. Were in a pivotal stage where every team member plays a crucial role in shaping the company we envision a place where innovation and collaboration flourish. So if youre ready to dive in roll up your sleeves and contribute to crafting the workplace you are proud of welcome to Pargo!

Benefits

• Be part of a worldclass team with exciting growth opportunities
  
• Insight into the running of a highgrowth innovative startup
  

• A dynamic office culture with room for creativity change and selfexpression your opinion is valued and you have a voice
  

• Contribution to medical aid and life cover
  

• 22 days paid leave
  

• Encouragement of own initiatives
  
• Space for selfgrowth
  
• Enrolment in personal training programmes
  

• Fun activities with a cool team that regularly gets together to do things like action cricket pub quizzes and runs.