Senior Transitions Manager

Our client is a leading and innovative company at the forefront of transformation data science and change management solutions. With a clear vision to empower businesses they have garnered a stellar reputation for making organizations more efficient effective and customercentric while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a diverse array of businesses seeking to thrive in todays fastpaced and everchanging market landscape.

Job Type: Full Time

Workplace: Onsite

Location: Cape Town CBD

Requirements

• Graduate / Postgraduate in any stream
• MP PgMP certification (preferred)
• 10 years of experience most of which should be in BPO environment
• 3 years of the BPO experience should be in Transitions
• Should have handson experience of migrating processes
• Program Management experience of a small to medium size engagement
• Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
• Analytical skills
• Problem solving skills
• BPO industry knowledge including understanding of enabling functions (technology pricing) and operating environment
• Domain knowledge in specific vertical
• Project management skills
• Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea solution
• Selfstarter there are no rigid boundaries in terms of the level of innovation that can be brought and the
• incumbent will have to have the ability to be selfmotivated to pursue and explore different avenues to come up with the optimum solution

Responsibilities

Basic Function

• The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an indepth knowledge of Transitions
• The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless
• Transitions the incumbent will also be responsible for building capability of the Transitions function bring thought leadership to the table that improves Transitions set up and implementation
• The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business

Essential Functions

• Will execute transition of processes with endtoend accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process reengineering and offshoring feasibility
• The job will involve extensive interaction with business users senior management and IT personnel
• To lead client engagements ensuring consistent service delivery
• Business development in select accounts

Primary Internal Interactions

• Transitions Reviews: Program Leads Transitions Managers Operations Leads Operations Managers Quality and PE team
• Solutioning and implementation design: BD Team Strategic Deal Team designated operations and enabling functions engaged on casebycase basis
• Training and Development: Program Leads Transitions Managers Training function external vendors as needed

Primary External Interactions

• The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities and transition selected processes.

Remote Work :

No