Incident Manager

• Incident Manager is responsible for driving incidents end to end to

• Responsible for setting up incident bridge / chat groups and / or

• Ensure consistency and control over the management of Major

• Ensures that right domain knowledge is engaged.
• Maintains open communication coordinates and delivers

• Organizes and maintains appropriate documentation throughout

• Provides periodic executive status summaries to internal and

• Responsible for all post incident activities
• Organize PostIncident Meeting to share / brainstorm actions and suggestions to avoid similar incidents in the future or shorten resolution time.
• Collect inputs from all parties to create client appropriate RCAs

• Previous experience in Application support (2 years)
• Ability to multitask.
• Excellent verbal and written communication skills including the

• Strong interpersonal skills
• Ability to work under pressure.
• Strong Critical thinking problem solving and analytical skills.
• Effective organizational and leadership skills in a team environment
• Microsoft Office or similar productivity suite

• Understanding of networking operating systems web servers

• Knowledge about monitoring tools and scheduling jobs
• Prior experience in an incident management role
• Information Technology Infrastructure Library (ITIL)

communication,application support services,incident handling,incident management