Technical Support Analyst 3 ONSITE

Job Title: Technical Support Analyst 3 (ONSITE)

Location: Warrenton VA

Duration: 12 Months

Job Description:

Need a skilled Desktop/Technical Support Technician to support the Client Jones & Cabacoy Veterans Care Center which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops laptops phones printers mobile phones).

The Candidate will assist the client Management with integration management and support of the Information Technology program for the Jones & Cabacoy Veterans Care Center (JCVCC) and potentially travel for up to 8 weeks to the Puller Veterans Care Center (PVCC) in Warrenton VA plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

• Knowledge on setup configuration and maintenance of PC desktops laptops and related peripheral devices (printers scanners etc.)

Required Skills:

• Proficient knowledge of installing troubleshooting administering Windows Operating System Microsoft O365 Microsoft Edge Google Chrome McAfee AntiVirus Software Adobe Acrobat and other commercial business software products.
• Knowledge with setup configuration and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments including network protocols and concepts (TCP/IP DNS DHCP etc.)
• Expert working knowledge and experience with Email application installation administration troubleshooting and training (Google Suite PST files calendaring distribution lists etc.)
• Basic experience with IT inventory control ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers team members and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problemsolving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing sitting reaching lifting walking bending and climbing.

Skills:

Skill

Required / Desired

Amount

of Experience

Basic knowledge on setup configuration and maintenance of PC desktops laptops and related peripheral devices (printers scanners etc.).

Required

3

Years

Basic knowledge of supporting Windows Operating System Microsoft Office suite Internet Web Browsers AntiVirus Software and various software.

Required

3

Years

Basic knowledge with setup configuration and troubleshooting of mobile devices.

Required

3

Years

Basic experience with the setup and support for IT presentations utilizing equipment and software.

Required

3

Years

Basic experience with IT inventory control and reporting.

Required

3

Years

Basic experience with IT staff training via in person or electronic media.

Required

3

Years

Basic experience with analog and digital phone configuration and troubleshooting.

Required

3

Years

Working knowledge and experience with computer application installation administration and training.

Required

3

Years

Possesses professional and courteous attitude with customers team members and support vendors with the ability to communicate clearly & effectively.

Required

3

Years

Possesses excellent problemsolving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

Required

3

Years

Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.

Required

3

Years

Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing sitting reaching lifting walking bending and climbing.

Required

3

Years