Field Technical Supp....
Field Technical Support Manager
Posted on :
01-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2490155
At Luxer One we re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices we dedicate ourselves to finding the best solutions for our customers. This is not a sales position.
Do you like working with your hands and using your thinking skills The Luxer One Customer Success department is seeking a highly motivated tech savvy enthusiastic selfdriven customercentric Field Technical Support Manager to join our rapidly growing team! Our Field Technical Support Managers ensure that our customers have a solution that works flawlessly stays up to date and meets their needs.
Roles and Responsibilities:
- Perform maintenance repair and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
- Perform system upgrades in your market and ensure that the systems you support are up to date and in excellent working condition.
- Provide inperson customer service to property managers and their staff.
- Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
- Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
- Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
- Work with our Product Development team to test out new solutions in the field.
Requirements
Skills
- Exceptional people skills & communication skills.
- You have a proven ability to troubleshoot and repair both hardware and electronic components.
- Experience performing maintenance and troubleshooting for internetconnected devices.
- You can collect actionable feedback about customer usage and communicate it back to other team members.
- You know how to train others to use a product or service successfully.
- You have advanced computer skills and previous experience with Zoho or a similar CRM.
- Proficient with Mac or Apple products.
Experience
- 13 years of performing field repair work or remotely troubleshooting hardware.
- 13 years of experience in a support or service environment.
- Successfully worked in a remote role where you determined your schedule.
- Excellent written and verbal communications skills including a confident phone presence and effective email communication.
- A Bachelor s or other technical degree is preferred
Benefits
- Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
- As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees.
- Were there for you 401k with matching generous PTO flexible work arrangements and excellent medical dental and vision weve got you covered!
Skills Exceptional people skills & communication skills. You have a proven ability to troubleshoot and repair both hardware and electronic components. Experience performing maintenance and troubleshooting for internet-connected devices. You can collect actionable feedback about customer usage and communicate it back to other team members. You know how to train others to use a product or service successfully. You have advanced computer skills and previous experience with Zoho or a similar CRM. Proficient with Mac or Apple products. Experience 1-3 years of performing field repair work or remotely troubleshooting hardware. 1-3 years of experience in a support or service environment. Successfully worked in a remote role where you determined your schedule. Excellent written and verbal communications skills, including a confident phone presence and effective email communication. A Bachelor s or other technical degree is preferred
Employment Type
Full Time
Key Skills
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