Call Center Representative Customer Representative

Berger Voyages a renowned company in the Ground Passenger Transportation industry is excited to offer an opportunity for a Call Center Representative / Customer Representative. As a family business with 1150 employees we have established a strong presence in the AuvergneRhneAlpes region operating with nearly 150 vehicles for a variety of private and community customers. Our services span intercity tourist and occasional transport alongside a travel agency division that creates tailormade stays for groups and individuals. The role will tap into our commitment to innovation and adaptability with a forwardthinking approach to constantly changing demand. If you are enthusiastic about mobility services and passenger transport this position will offer ample room for growth and professional development.

Tasks

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns

• Handle and resolve customer complaints or issues in a professional and timely manner

• Maintain accurate and uptodate customer records and documentation

• Assist customers with booking travel arrangements including flights accommodations and transportation

• Provide information about available travel packages and services and assist customers in selecting the best options for their needs

Requirements

• Excellent verbal and written communication skills in English and French
• Previous experience in a customer service or call center role
• Strong problemsolving and decisionmaking abilities
• Ability to handle high volume of customer inquiries and provide efficient and accurate responses
• Familiarity with travel industry and knowledge of various travel destinations

Benefits

Benefits:

• Paid Training
• WFH Opportunites after 90 days of employment
• Weekly Pay
• Overtime opportunities
• Promotion and Advancement Opportunities
• Excellent medical insurance after just 2 months of employment
• Life insurance
• Paid time off
• Personal satisfaction knowing YOU are making this world a better place

Supplemental Pay:

• Performance bonuses paid out weekly!

Apply today and come join our team youll be happy you did!