Surgical Nurse Coordinator

- $1,000 sign-on bonus - $500 paid at hire with an additional incentive of $250 at 6 months and 12 months

- Competitive hourly rate plus commission bonus

- Employee discount on all products and services

- Complimentary Vive Refresh Membership ($1,400 value)

Why ViveWell?

ViveWell is an exciting new medical practice providing integrative, regenerative and precision medical care. We re blending conventional and complementary medical therapies to bring real relief by using evidence-based treatments and a holistic approach. Our team is looking for an energetic and experienced Medical Practice Manager. We are hiring for full-time role compensated hourly, starting range $40-$40/hour (according to skills and experience) with additional sales commissions. Initial hours M-F, though we may adjust weekday hours and plan to add Saturday services. Pay is biweekly.

Physician Liaison for MedSpa Clinic Business Development / Afternoon Office Manager Job Description

ViveWell is an exciting new medical practice providing integrative, regenerative and precision medical care. We re blending conventional and complementary medical therapies to bring real relief by using evidence-based treatments and a holistic approach. We re well aware of the impact our solutions have on patient s lives but we won t rest until everyone knows. We re seeking a qualified Physician Liaison medical practice representative for business development to lead cultivation of new, untapped business opportunities and help our practice connect with local referring medical provider and business network relationships. This candidate will also supplement our current office manager in some practice management responsibilities after 2:30 pm. The ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build a thriving medical practice. Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision.

Objectives of this role:

• Manage both our existing sales pipeline and the development of new business opportunities.
  
• Meet with referring medical providers and business relationships to discuss patient care, referrals, and new treatments, and thank them for existing referrals
  
• Engage and target referring providers and practices to build lasting and robust patient referral relationships. These patient referral relationships improve patient care but grow and scale the referring practice.
  
• Evaluate and help ViveWell meet the needs and wants of referring practices.
  
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
  
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
  
• Develop strategies and positions by analyzing new-venture integration
  
• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
  
• Motivate the team, track performance, and report metrics
  

Responsibilities:

1. Physician Liaison Business Development:
   

• Visit local referring physicians and medical practices with the goal to build lucrative referral relationships.
  
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
  
• Works with medical practice and healthcare system and independent medical providers to create effective physician referral marketing plans.
  
• Meet with local physicians, medical providers, staff members, and referring practice medical staff members to build referral relationships
  
• Schedules physician relations meetings between providers and healthcare professionals
  
• Distributes the medical practice marketing collateral and patient referral materials
  
• Represents medical practice and physicians at local healthcare and networking events
  
• Develops physician relations marketing reports including tracking visits and measuring the ROI
  
• Educates referring medical practices on the capabilities of the practice, how they can streamline the referral process, and provide top-quality care for their patients.Lead outbound and inbound marketing initiatives to drive patient growth.
  
• Monitor and evaluate industry trends and customer drivers, and meet regularly with managers and stakeholders to discuss strategy progress and growth strategies of the marketing.
  
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
  
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
  
• Maintain and share professional knowledge through education, networking, events, and presentations
  
• Help organize, plan, and host healthcare events for ViveWell. This can include open houses, attend charity events representing the medical practice, and more.
  
• Participate with media advertising initiatives with coordination and support of ViveWell physician owner, practice manager and digital marketing team.
  

2) Operations:

• Collaborates with leadership team to review and adjust business and clinical operations in order to maximize workflow efficiency, staff productivity, and patient access.
  
• Regularly meet with leadership team to assess accessibility and efficiency of operations to adjust processes accordingly.
  
• Regularly assesses front desk operations (reception, registration, scheduling, payment, etc.) for accuracy and efficiency and adjusts processes accordingly.
  
• Reviews health record and customer relationship manager (CRM) processes for opportunities for improvement among physicians and staff; securing necessary assistance (training, optimization, billing,, etc.) to address issues.
  
• Regularly monitors phone statistics and performance to identify opportunities for improvement and implements action plans as necessary with physician ownership.
  
• Routinely monitors wait times (patient access, time-to-appointment, exam room, waiting room, etc.) and develops plans to address issues with physician owner, other providers and staff.
  

3) Social Media Marketing:

• In-depth knowledge of the patient experience and medical practice is vital for directing social media marketing.
  
• Create original content to attract new patients based on your hands-on experience and training for both patients and information on what referring practices are looking for
  

4) Quality Improvement:

• Ensures that the service expectations of both internal and external customers are met and/or exceeded.
  

5) Human Resources:

• Collaborates with physician owner on annual professional performance appraisals for support staff team.
  
• Encourages and supports professional growth and/or staff activities that directly relate to the developmental needs of the practice and staff.
  
• Serves as a role model, mentor, and professional colleague for other members of the management team by lending support and sharing opportunities for success.
  
• Cultivates and environment where physicians, Advanced Practice Providers (APPs) and support staff work together as a team to improve practice operations.
  
• Regularly solicits feedback from staff and medical providers on job satisfaction and addresses issues accordingly.
  
• Collaborates with physician owner to develop action plans to address priority issues in employee surveys.
  

5) Program Development:

• Participates in strategic planning for the practice.
  
• Coordinates the implementation and integration of new programs and medical providers in the practice.
  
• Plans and/or participates in activities in the community.
  
• Suggests opportunities for expansion based on patient population needs, physician referrals or community access.
  

6) Direct Patient Interactions

• Participates in expediting patient care as necessary, including covering duties of medical assistants in times of clinic high volume or employee absences.
  
• Expresses empathy in patient interactions and focuses on the needs of the patient, staff, providers, practice and organization simultaneously.
  
• Promptly addresses patient complaints and other patient-related issues.
  
• Serves as a champion for patient safety.
  
• Communicates in a competent and effective manner to meet patient and/or family needs and regulatory or organizational requirements.
  
• Collaborates with multidisciplinary team, the patient, and family to promote efficient patient care.
  
• Serves as a mentor and preceptor for new staff and as a constant resource to all staff.
  

Other Duties:

Complex project management

• Data collection, evaluation, management and analysis
  
• Analyze and select appropriate data and analytics to present to the department/division
  
• As assigned
  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Required Skills:

• Well-educated Able to work within healthcare systems. Eager to learn new skills and treatment concepts. Conveys thoughts and expresses ideas effectively and respectfully. Ability to communicate at all levels, to include physicians, leadership, and staff within the various organizational partnerships.
  
• Charismatic Compelling charm, engaging and energetic with unwavering personal integrity. Able to negotiate, persuade and establish direction.
  
• Organized functions independently and manages own time and finishes work tasks in a timely manner. Maintains accuracy and consistency. Able to compile complex reports and develop presentations. Can plan, coordinate and develop multiple projects.
  
• Driven Self-motivated, hard-working and ambitious.
  
• Professionalism in all personal and written interactions, including punctuality and dependability. Ability to compose letters and memorandums
  
• Results-oriented has a demonstrated track record of achievement with a serious commitment to their own personal health. History of successful B2B sales and negotiation.
  
• Collaboration is able to both lead and be a team player who engenders trust. Dedicated to organizational success and helping others on their personal health journey
  
• Kindness a light-hearted temperament and humility to deal calmly and courteously with people (low ego)
  
• Flexibility navigates within ambiguity, is solution-oriented, feels comfortable in an ever-changing environment. Able to deal with stressful situations.
  
• Service actively supports others, demonstrates an optimistic, can-do approach to issue resolution
  

Preferred skills and qualifications

• Experience with marketing, sales, business operations.
  
• Bilingual, Spanish-speaking
  
• Computer skills: Customer Relationship Management (CRM) software (we use Zoho), Electronic Health Record (EHR) software, patient/provider portals, office work-suites (documents, sheets, presentations), videoconferencing, online scheduling, etc.
  

Personal Relationships:

• Skilled job requiring high level of adaptability and interpersonal skills
  

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $30/hr - $40/hr, plus incentive-based compensation, as determined.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents ViveWell s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Position Benefits:

Your total compensation goes beyond the number on your paycheck. ViveWell provides an excellent work environment with access to innovative medical treatments, generous leave, flexibility, personalized health care and can offer pre-tax health expense withholding that add to your bottom line.

• $1,000 sign-on bonus - $500 paid at hire with an additional incentive of $250 at 6 months and 12 months
  
• Competitive hourly rate plus incentive-based performance bonuses
  
• Physician Liaison Training Program
  
• Employee discount on all products and services
  
• Complimentary Vive Hormone Membership ($1,400 value)
  

Diversity and Equity:

ViveWell will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

ViveWell is committed to recruiting and supporting a diverse administrative staff and strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans.

ViveWell is dedicated to ensuring a safe and secure environment for our providers, staff, patients and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions - Applications are accepted electronically ONLY. Review of applications will begin immediately and will continue until the position is filled.

Required Application Materials: To apply, please and attach:

1. A letter of application which specifically addresses the job requirements and outlines qualifications
   
2. A current CV/resume
   
3. List of three to five professional references (we will notify you prior to contacting both on and off-list references)
   

Requirements

Required Skills:

• Well-educated Able to work within healthcare systems. Eager to learn new skills and treatment concepts. Conveys thoughts and expresses ideas effectively and respectfully. Ability to communicate at all levels, to include physicians, leadership, and staff within the various organizational partnerships.
  
• Charismatic Compelling charm, engaging and energetic with unwavering personal integrity. Able to negotiate, persuade and establish direction.
  
• Organized functions independently and manages own time and finishes work tasks in a timely manner. Maintains accuracy and consistency. Able to compile complex reports and develop presentations. Can plan, coordinate and develop multiple projects.
  
• Driven Self-motivated, hard-working and ambitious.
  
• Professionalism in all personal and written interactions, including punctuality and dependability. Ability to compose letters and memorandums
  
• Results-oriented has a demonstrated track record of achievement with a serious commitment to their own personal health. History of successful B2B sales and negotiation.
  
• Collaboration is able to both lead and be a team player who engenders trust. Dedicated to organizational success and helping others on their personal health journey
  
• Kindness a light-hearted temperament and humility to deal calmly and courteously with people (low ego)
  
• Flexibility navigates within ambiguity, is solution-oriented, feels comfortable in an ever-changing environment. Able to deal with stressful situations.
  
• Service actively supports others, demonstrates an optimistic, can-do approach to issue resolution
  

Preferred skills and qualifications

• Experience with marketing, sales, business operations.
  
• Bilingual, Spanish-speaking
  
• Computer skills: Customer Relationship Management (CRM) software (we use Zoho), Electronic Health Record (EHR) software, patient/provider portals, office work-suites (documents, sheets, presentations), videoconferencing, online scheduling, etc.
  

Personal Relationships:

• Skilled job requiring high level of adaptability and interpersonal skills
  

Benefits

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $30/hr - $40/hr, plus incentive-based compensation, as determined.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents ViveWell s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Position Benefits:

Your total compensation goes beyond the number on your paycheck. ViveWell provides an excellent work environment with access to innovative medical treatments, generous leave, flexibility, personalized health care and can offer pre-tax health expense withholding that add to your bottom line.

• $1,000 sign-on bonus - $500 paid at hire with an additional incentive of $250 at 6 months and 12 months
  
• Competitive hourly rate plus incentive-based performance bonuses
  
• Physician Liaison Training Program
  
• Employee discount on all products and services
  
• Complimentary Vive Hormone Membership ($1,400 value)