Labour Controller

To arrange plan and coordinate field engineering activities (Preventative Maintenance and Remedial Works) in line with the business processes and customer Service Level Agreements

The position of Labour Controller is key to the business Service Operations for both customer excellence and business profitability

You will be accountable for the planning and scheduling of works for a team of field engineers undertaking all related activities required to ensure works are completed in line with business expectations

This position holds financial accountability for the productivity and output of the engineering team allocated to the Labour Controller and will be measured on an ongoing basis by means of achieving daily booking targets and other set KPIs by the business

The position requires the candidate to be able to operate in a fastpassed environment who can work to strict timelines and can adapt to meet the needs of the customer which often vary dependent on the contract

Operational Duties

• To undertake the planning and scheduling of all Preventative Maintenance & Remedial Works associated to an allocated group of engineers (Normally working to a minimum week advance period)
• To administrate all resultant works following the initial Preventative Maintenance / Remedial visits undertaken
• Managing a Team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer per day
• Delivery of exceptional customer service in line with customer Service Level Agreements and expectations
• Raise subcontract orders requests as necessary for the works being scheduled in line with company procedures
• To work with the Reactive and Support Teams to ensure that scheduled works can proceed in line with contract specifications

Accountable for

• Maximising the engineering hours available per day
• Effective planning and scheduling of engineers diaries and resulting daily revenue targets set by the business
• Maintaining a commercial focus to maximise engineer productivity and minimise non chargeable downtime

Skills

• Ability to communicate fluently with customers manufacturers & internal staff
• Ability to resolve customer related issues
• Ability to work as a positive team member
• Ability to prioritise workloads to meet agreed deadlines
• Product and parts knowledge (On going)
• Experienced with using Service Management systems / Servicerelated operating systems Key Performance Indicators & Customer Portals
• A strong experience with Microsoft Office with a minimum level of beginner to intermediate for Microsoft Excel

• Days holiday plus statutory bank holidays
• % employee and % employer pension contribution
• Life insurance of x times annual (base) salary
• Free onsite parking

Working hours are am pm Monday Friday and this role is based in our Warwick Universityoffice and will require you to attend the Abingdon office once a month travel paid

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships

Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met