Wellbeing Coach

Title: Wellbeing Coach
Location: Chester/Ellesmere Port
Salary: 26,000 to 29,545 (dependent on experience)
Job Type: Full-time, 37 hours a week.
Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4:30 pm

Position Overview:

Are you passionate about making a difference and helping others? Would you like to work in a customer-facing role and make a positive impact on people and their lives? If so, then we have the perfect opportunity for you.

On behalf of our client, one of the UK's leading providers of employability and health services, we are recruiting for a Wellbeing Coach to join their amazing team.

As a Wellbeing Coach, you will play a crucial role in supporting individuals to overcome health-related barriers to employment. Your primary goal will be to deliver performance outputs against agreed targets and contractual requirements, enabling customers to return to sustainable employment. You will work with a caseload of customers, using effective action planning techniques to educate and advise them on health and well-being conditions.

Your expertise will help participants identify and address health challenges, develop confidence, and acquire the practical and emotional skills needed for a working routine. By providing specialist health support through group work, digital/virtual sessions, and one-on-one coaching, you will empower individuals to make positive lifestyle changes and achieve their job goals.

Key Responsibilities:

• Consistently deliver performance outputs against agreed targets and contractual requirements.
• Support a caseload of customers using effective action planning techniques to educate and advise on health and well-being conditions, enabling a return to sustainable employment.
• Perform health-specific assessments with customers to identify health challenges around finding, starting, and sustaining suitable employment.
• Provide health-specific evidence-based advice using clinical expertise and judgement to address health-specific barriers to work.
• Deliver specialist health support through group work, digital/virtual sessions, tutor groups, and one-on-one coaching.
• Develop and implement customer health-specific action plans, utilising evidence-based interventions to support job goals suited to customer's mental and physical health needs.
• Promote the value of work for health and well-being, helping customers build confidence and practical and emotional skills for adapting to a working routine.
• Support in the development of standardised training and support materials for non-healthcare trained employees to improve their knowledge base.
• Deliver a range of health-specific programs, such as Managing Anxiety, Stress Management, Pain Management, Back & Neck Care, and various weekly classes (e.g., Relaxation, Exercise Classes).
• Identify and build key relationships with internal delivery teams (e.g., Employment Consultants) and external stakeholders (e.g., GPs, healthcare providers, employers) to support individual progression.
• Observe and adhere to customer service standards to ensure a high standard of service that maximises the customer's chances of securing sustainable employment.
• Maintain accurate and compliant records of interactions with all customers on the internal customer management system.
• Actively engage communities in addressing the issues that affect their lives, setting goals for improvement and responding to needs through empowerment and active participation.
• Identify community skills, assets, issues, and needs.
• Be prepared to work flexibly, including occasional evenings and weekends, to meet contract needs, including necessary travel and overnight stays.
• Handle personal data in accordance with the organisation's data protection policy.
• Adhere to the company's policies and procedures at all times, including Safeguarding, Equal Opportunities, Quality, Health and Safety, and IT.

About You:

Essential

• Proven experience in health promotion or public health.
• Demonstrated ability to support individuals with health issues in returning to work, vocational rehabilitation, or occupational health.
• Experience supporting individuals with physical and mental health difficulties in a customer-facing environment.
• Competence in presenting and delivering health or wellbeing-related group interventions, and facilitating workshops or training sessions through digital technology.
• Ability to build rapport with a diverse range of customers and stakeholders using coaching skills and knowledge of local community support areas.

Desirable

• Qualification as a health professional registered with the Health & Care Professions Council (HCPC), British Association for Counselling & Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP).
• Knowledge and experience of the employability sector and local labour market.
• Experience working with people in the provision of 'information, advice, and guidance'.
• Full driving license to enable deployment across a specified geographical area (region), when required.

Additional Benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits
• Opportunity to progress your career

Additional Information:

Dependent on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Our client supports the recruitment of ex-offenders and will not discriminate in any way.
Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.