ITIL Process Manager

ITIL Process Manager

Richmond, VA

6 MONTHS CONTRACT

HYBRID ROLE

**Local Richmond, VA candidates required due to onsite requirement

**This position requires onsite several days a week, NO exceptions

Knowledge/Skills:

- ITIL v4 Practice Manager or Managing Professional certification

- Experience working with stakeholders at various organization levels to gather requirements and information required to analyze and develop recommendations related to ITIL practices

- Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release management

- Demonstrated ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements

- Excellent written and verbal communication skills with an ability to communicate complex technical ideas to audiences with various levels of technical knowledge

ITIL v4 Practice Manager or Managing Professional certification----2 YEARS

Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release manageme-----3 YEARS

Ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements---2 YEARS

Is your candidate able to work onsite several days every week (up to the mgr)? This is REQUIRED

Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release manageme