System Administrator - Level 12

Top 5 Skills:

1. Windows OS

2. MS Products (Azure, Intune, Active Directory, Azure AD)

3. Exp with networking (LAN/WAN, network security, firewalls/VPN)

4. Troubleshooting level 1 & 2 tickets (networking, systems, hardware, software)

5. Cloud-based solutions

Position: System Administrator - Level 1/2

Position Type: Direct hire, fulltime

Location: 1449 S Michigan Ave, Chicago, IL 60605; mostly remote, but should be able to come to the office in downtown Chicago, IL

Visa Type: USC/GCH

Interview Process: Teams call, then a follow up In Person

SYSTEMS ADMINISTRATOR
A Systems Administrator (SA) is responsible for supporting, managing, configuring, installing, and troubleshooting network and systems infrastructure solutions for our customers. The SA must be a team player yet work well independently, have excellent verbal and written communication skills, and have an in-depth knowledge of Microsoft, LAN/WAN, Systems Management, and Help Desk Management technologies. Responsibilities include providing helpdesk services for client support agreements as well as implementing engineering solutions for IT projects. The perfect candidate is a professional who is detail-oriented and self-motivated and excels at completing tasks successfully and efficiently.

RESPONSIBILITIES

• Serve as a primary contact on client support agreements
• Set up and install new end-user devices, servers, and network equipment
• Administer, manage, support, and maintain Windows Desktops, Servers, Microsoft 365, and Azure
• Perform maintenance and troubleshooting activities on production equipment off-hours (nights or weekends) if required to minimize impact on operations
• Troubleshoot workstation software and hardware
• Perform hardware upgrades and swaps
• Support the back office and application services
• Maintain backup and recovery procedures for network systems
• Train and support End Users on systems and common Microsoft Products
• Interface with external vendors as necessary (i.e., Internet circuit and VoIP providers)
• Actively participate in planning, coordinating, and implementing Windows operating systems and applications for small and medium business customers
• Work with managers to maintain, document, and train on best practices configurations for Windows environments
• Maintain a knowledge base of current technology with continuous self-study
• Perform other duties as assigned

REQUIREMENTS

The resource should be comfortable administering, supporting, and troubleshooting systems in a Microsoft-centric environment:

• Microsoft Active Directory
• Microsoft 365 Email Solution
• Windows 10/11 endpoint operating system, joined to domain or Azure AD
• Traditional File / Print services
• Print services

The resource should be comfortable administering, supporting, and troubleshooting networks, such as:

• Firewalls (site-to-site VPN tunnels)
• Network switches
• Wireless Access Points & Controllers

It is important the resource has knowledge supporting cloud-based solutions such as:

• Microsoft 365
• Microsoft Intune
• SharePoint / OneDrive
• Microsoft Teams
• Microsoft Azure
• Azure Active Directory