Community Support Administrative Agent

Community Support Administrative Agent

About Solo Stove:

This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.

With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.

Job Description:

The Community Support Administrative Agent plays a key role in our Community Support operations. Working in a call-center environment, this detail oriented, confident, and courteous employee will support customers in an administrative role.

The Community Support Administrative Agent will focus on reporting, data entry, and problem solving behind the scenes. In addition, this person must have confidence to make quick and accurate decisions, use independent judgment, and have the ability to determine when situations should be escalated.

Responsibilities will include:

• Provide exceptional customer service by assisting the team with inquiries regarding shipping and tracking, product questions, warranty claims, refunds, replacements etc.
• Use technology to create reports for the team based on customer activity or business results
• Enter information into databases to capture trends in order to create better customer experiences
• Follow Company policies and use independent judgment to determine resolution/escalation.
• Oversee daily returns and replacement of orders, including oversight of the return system and processing refunds to customers
• Maintain a high level of professionalism, punctuality, and accountability.
• Contribute to a team-oriented environment, assisting others as needed.

Benefits

• Food bonus $300 pesos weekly
• 20 days of christmas bonus
• 10 vacation days per year
• 30% of vacation premium for the first year.
• Holiday specified in the Mexican Federal Labor Law, plus 2 floating holidays.
• Savingg funds 5% capped by law
• Medical insurance
• Life insurance