Account Manager / Contract Renewal

Account Manager / Contract Renewal

Starting Salary: £22,000 raising to £23,000 after probation

Hours: Mon - Fri 09:00 - 17:30

The Role:

The position is suited to someone with excellent communication, clerical and keyboard skills, a financial grounding, contract management and a keen sense of customer service. The role reports directly into the Renewals Manager.

Primary job responsibilities include:

• Working closely with the Renewals team / Internal teams to maintain the Internal contract renewal and asset database

• Liaising with Internal teams to assist with contract renewal pricing

• Maintaining and delivering accurate information to Internal teams

• Monitor and complete contract close, extension or renewal as appropriate

• Negotiation of cost prices and driving discounts

• Ensuring accurate documentation and records are kept for audit purposes

• Handling any partner or internal team queries

• Provide a high level of support in all aspects to internal teams

• Filing and archiving contract renewal documentation

• Maintaining key partner relationships

Key Accountabilities/Qualification:

• Liaising with partners and customers

• Ability to build strong, lasting relationships with partners and customers

• Ability to demonstrate past experience in sales

Personal Qualities & Skills:

Essential:

• Capable of being highly responsive where required, and a commitment to follow through

• Commercial awareness

• Self-motivated with a high degree of drive and commitment

• Shows a strong interest in the systems, processes and controls

• Ability to work under pressure and communicate effectively at all levels

• High numeracy and sound technical skills with an analytical approach to work

• Problem-solving skills, articulate and uses own initiative

• Good time management skills and the ability to prioritize

• Ability to work as part of a team and to build strong working relationships

• Enthusiastic and dependable

• Good time management

• Experienced MS Office user (Outlook, PowerPoint, Word, Excel)

• GCSE Math’s/English

• Ability to learn new bespoke systems fast

Desirable:

• Knowledge of multi-vendor contract management

• Knowledge of sales procedures

Knowledge of merchant services

Person Specification:

• Strong sense of responsibility and accountability, results driven

• Methodical in approach, sound analytical and problem-solving skills, and keen attention to detail

• Ability to handle multiple tasks and prioritise work to maintain required productivity levels

• Excellent communication skills, both written and verbal

• Professional appearance, well-mannered and a constructive attitude in all work-related matters

• Willingness to research and self-study to keep skills relevant

• Self-motivated, flexible in approach, enthusiastic team player