CUSTOMER RELATIONSHIP PERSONNEL

• Manage large amounts of incoming phone calls & their service level issues.
  
• Identify and assess customers needs to achieve satisfaction through team management.
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and manage time bound service level agreements.
  
• Keep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers.
  

Requirements

• CUSTOMER RELATIONSHIP/CUSTOMER SERVICE PERSONNEL BACKGROUND WITH INTERNATIONAL EXPOSURE
  
• Proven customer support platform experience
  
• International experience as a CR Personnel for software industry
  
• Proven Track record of over-achieving and delivering job service level Agreement
  
• Strong phone contact handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters.
  
• Excellent writing skills and good command of English Language.
  
• Microsoft Proficiency in Word, Excel, PowerPoint.
  
• Excellent communication and presentation skills.
  
• Ability to multi-task, prioritize, and manage time effectively.
  

Benefits

• Competitive Pay(NGN250,000)
  

• Avenues for professional development.
  

• Chance to work with an industry leader.
  

• Grow with the company.
  

• Work life balance.