Vendor Manager

About us:

As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.

Overview about TII

At Target we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Targets global team and has more than 4000 team members supporting the companys global strategy and operations.

The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts TES

comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive knowledgeable and committed servicefrom the inside outthrough enterprise services our

people can count on.

The Vendor Manager is responsible for executing the vendor strategy and driving overall vendor performance across multiple partner sites. Provides oversight of day-to-day vendor operations to ensure service delivery performance standards and operational goals are consistently achieved.

Serves as the primary point of contact for onsite vendor leadership regarding staffing operational performance business changes and site-level execution. Manages multiple projects concurrently across several business partners and provides clear verbal and written updates to internal leadership on vendor performance project milestones risks and opportunities.

Leads strategy training and responsible knowledge transfer efforts to support operational readiness and product-specific expertise across vendor and internal teams. Ensures effective communication documentation and transition planning for new initiatives business changes and evolving operational processes.

Builds trusted strategic partnerships with vendor leadership and operational teams. Ensures vendors adhere to contractual obligations compliance standards security requirements and operational policies. Supports audit readiness and operational governance processes.

Drives process improvements and operational efficiencies through analysis of vendor and internal performance metrics identifying opportunities to enhance customer experience productivity and consistency across operations.

Supports financial oversight of the vendor program by helping ensure budgetary and performance goals are achieved.

Provides leadership and operational support for onboarding new vendor programs and sites implementation of strategic business changes and decommissioning or transition of existing vendor partnerships to ensure minimal disruption and continuity of service.

Partners closely with internal business teams and support groups including Workforce Management Finance Business Systems Telephony Reporting Service Center Integration and Resource Strategy.

This role will report to the Director Service Center and will receive functional guidance and operational direction from the U.S. Senior Manager Global Service Delivery within a matrixed organizational structure.

Note: Reporting relationships and organizational alignment may be subject to change based on business needs and organizational priorities.

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you:

Four-year degree or equivalent experience

10 years of experience in contact center operations vendor managementoutsourcing management or customer service operations.

Strong understanding of contact center KPIs SLAs workforce management quality assurance training and escalation management.

Experience driving operational performance improvements using data analysis KPIs scorecards and performance metrics.

Ability to work with cross-functional teams across different geographies and time zones.

Strong analytical skills with the ability to interpret operational data and reco mend business actions.

Strong written and verbal communication skills with experience presenting operational updates risks and recommendations to leadership teams.

Ability to work independently in a highly matrixed and fast-changing environment.

Experience collaborating with cross-functional teams such as Workforce Management FinanceReporting Technology Business Systems and Resource Planning.

Comfortable with frequent domestic travel within India and periodic international or headquarters travel.

This role will primarily align with US business hours to support vendors and internal teams globally. Shift rotation is not applicable for this position due to business support requirements