Technical Program Manager III, Delivery Experience

For millions of customers worldwide the Amazon name is synonymous with delivery and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need enabling the choices they make on every order every day. We combine customer impact with retail invention solving huge technical challenges along the way.

DEX defines builds launches and manages customer-facing delivery programs and features across all of Amazon including Prime 2-day shipping Prime FREE Same-Day Delivery One-Day Shipping No Rush Free Shipping over $25 and inventions yet to come. We own systems that power retail delivery (both customer-facing and back-end) leveraging company-wide technology solutions or designing them from the ground up. Together DEX is changing how customers experience delivery from the speed convenience and selection features they see on the site every day to launching Prime delivery benefits and other new programs to customers around the world.

Some info about this team:

* Our mission is to provide consistent accurate and relevant delivery information to every single page on every Amazon-owned site which means millions of customers WW will be impacted by your contributions
* The changes we make directly impact the customer experience on Amazon websites on numerous platforms (mobile/tablets desktop set-top boxes etc.)
* This is a highly visible and very critical role owning multiple critical services.

Key job responsibilities

Program management of large scale complex initiatives through the entire development life cycle; planning execution status reporting and coordination against project plans and delivery commitments

Provide leadership and support for multiple engineering teams operating. Engage the engineering teams and TPMs of various organizations to ensure that their iterations on design and development enable delivery by needed deadlines.

Work closely with business/engineering teams to ensure business needs are met without compromising long term platform health and evolution.

Facilitate roadmap development across the multiple engineering teams and help shape the overall vision to build cost effective solutions software solutions that suitable for Amazon scale.

Facilitate launch planning across multiple teams to bring the project end points along multiple work streams into a single timeline to meet compliance readiness dates

Coordinate with TPMs/PMs from tech work streams to ensure that technical and non-technical plans and initiatives are coordinated and achieve the goals of business needs without impacting the performance of the business teams.

- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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