Technical Product Manager

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity proactive ownership and collaboration with colleagues and we empower you to meaningfully contribute from day one and accelerate your professional development.

Arcesium is looking for a hands-on execution-driven Product Manager to own the vision and delivery of Ticket Hub Arcesiums internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure engineering operations and client experience driving a complex integration while ensuring reliable seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builders role: you will be expected to get deep into the details move fast and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous high-stakes environments and love turning complex technical problems into polished dependable product experiences this role is for you.

What youll do:

• Own the product vision roadmap and execution for Arcesiums internal ticketing and client communication platform (Ticket Hub) ensuring it delivers seamless reliable and scalable experience for both internal users and our customers.
• Collaborate closely with engineering and infrastructure teams to evolve and maintain the core ticketing framework covering email routing inbound/outbound e-mail processing ticket lifecycle management threading archival and third-party integrations including integration with messaging services.
• Drive the quality usability and consistency of the ticketing experience across all key products in-Opterra platform.
• Champion best practices for ticket lifecycle management covering creation threading routing escalation archival and retention.
• Lead thoughtful change management for platform integrations including managing third-party vendor relationships coordinating rollouts across pods and ensuring minimal disruption during migrations and go-lives.
• Engage with internal stakeholders and our customers to gather feedback identify pain points in communication workflows and prioritize impactful product improvements.
• Define and drive the roadmap for customer-facing capabilities including client ticket visibility portal access authentication integration and notification workflows.
• Measure and analyze ticketing usage data e-mail delivery metrics and operational feedback to guide roadmap priorities and identify systemic issues proactively.
• Articulate business cases estimate timelines and effort communicate with all stakeholders and prepare project plans release notes and product documentation.
• Partner with cross-functional teams Corporate Technology Infrastructure Information Security and managed services team to ensure alignment on goals technical feasibility and delivery cadence across multi-pod rollouts.

What youll need:

• 8 years of overall work experience with a minimum of 2 years in product management managing technical products or operational platforms (preferably in capital markets).
• Strong understanding of e-mail infrastructure ticketing systems and enterprise communication workflows including familiarity with concepts like DMARC DKIM mail routing and third-party SaaS integrations.
• A builders mindset with a strong bias to action someone who rolls up their sleeves moves fast without waiting for perfect information and takes personal ownership of getting things across the finish line rather than just coordinating from the sidelines.
• Customer empathy and a deep understanding of operational user needs preferably with experience building platforms used by both internal operations teams and external enterprise clients.
• Proven ability to manage complex multi-stakeholder rollouts with multiple workstreams running in parallel and to drive resolution on ambiguous or contested decisions.
• Outstanding academic background and a passion for working in a high-velocity fast-paced software development environment.
• Exceptional verbal and written communication skills able to translate technical issues into clear actionable updates for both engineering teams and business stakeholders.
• Critical thinking and the ability to articulate standpoints influence and drive alignment across engineering operations and client-facing teams.
• Strong attention to detail and quality-first mindset particularly in high-stakes operational contexts where email delivery failures or data loss have direct client impact.
• A high level of personal maturity ownership mentality and a collaborative attitude comfortable working across time zones and org boundaries to unblock issues and drive outcomes.

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Arcesium is an equal opportunity employer.