Sr. Training Manager, BOS Learning and Development

Amazons Retail Business Services (RBS) Learning & Development (L&D) team is looking for a passionate and experienced Senior Training Manager to join our team. This role will be responsible for managing and executing L&D initiatives that support the business objectives of RBS within assigned Business Unit(s).
This role will drive training delivery develop and implement standard work practices and improve quality and performance results with a focus on core learning programs (Management and Leadership development Executive Development learning technology training) and Training Return on Investment (ROI).
The ideal candidate brings strong facilitation experience (especially for senior leadership programs) instructional design expertise a data-driven approach to measuring learning impact and the ability to partner effectively with business stakeholders to identify performance gaps and deliver scalable training solutions.


Key job responsibilities
Partner with Business Unit leaders to understand performance goals required YOY improvements trend analysis and provide training solutions to achieve these goals
Manage end-to-end delivery of learning programs including Management and Leadership Development Behavioral programs and learning technology training
Conduct needs analysis to identify skill gaps and develop data-driven learning solutions aligned to business priorities
Design develop and deliver manager and leadership development programs including first-time manager onboarding people manager effectiveness and senior leader readiness curricula
Own program management lifecycle for leadership development initiatives from needs assessment and content design through pilot delivery iteration and scaled rollout
Analyze Learning metrics to identify opportunities and measure Training Return on Investment (ROI) for assigned Business Unit(s)
Facilitate train-the-trainer sessions to certify trainers within Business Units and ensure consistent delivery standards
Drive standardization of learning solutions within assigned scope and contribute feedback for continuous improvement
React quickly and efficiently to production imperatives scheduling conflicts and RBS-wide rollouts
Manage escalations by driving best practices and influencing Learning adoption within assigned Business Unit(s)
Develop and implement impact evaluation frameworks for leadership programs using Kirkpatrick or equivalent models to measure behavioral change and business outcomes
Partner with executive leadership to identify leadership capability gaps and co-create development interventions aligned to organizational strategy
Foster the development and growth of Amazon employees through mentoring teaching and coaching
Actively develop the L&D community by making customers and stakeholders aware of available instructional solutions
Develop and execute communication strategies for promoting key training processes and initiatives within scope


A day in the life
The L&D team is responsible for the successful orientation training and coaching of all employees on cross-department training needs and modalities. As a Senior Training Manager you will facilitate training initiatives and communicate policies to existing and new employees to ensure RBS performance goals are met and/or exceeded.
A typical day involves collaborating with business stakeholders to understand learning needs managing training delivery schedules analyzing program effectiveness data coaching trainers on delivery standards and working cross-functionally to ensure alignment of learning solutions with business outcomes.

- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

- Experience managing analyzing and communicating results to senior leadership

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