Manager Sr Manager – Human Resources

Jhpiego is an international non-profit health organization and an affiliate of Johns Hopkins University dedicated to improving the health of women and families in developing countries. For over 50 years it has focused on providing high-quality low-cost health care solutions training health workers and strengthening health systems.

Jhpiego has been working in India since the 1980s in close partnership with national and state governments. With deep technical expertise and strong on-the-ground execution Jhpiego helps design test and scale practical solutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health Reproductive Health Nutrition Immunization Comprehensive Primary Health Care Human Resources for Health TB and Infectious Diseases Global Health Security Womens Cancers Non-Communicable Diseases Digital Health).

The Manager / Senior Manager Human Resources leads the day-to-day delivery of HR operations for a geographically dispersed workforce across India ensuring that HR services are compliant timely accurate and employee-centric. The role is the operational engine of the HR function: it runs the employee lifecycle administers statutory compliance and maintains HR systems and records so that the Director HR & Administration is freed to focus on the organisations strategic HR transformation agenda.Reporting to and working under the direction of the Director HR & Administration the incumbent translates HR strategy and policy into consistent well-executed practice on the ground. The role suits a hands-on service-oriented and detail-driven HR professional who takes ownership of operational delivery applies sound judgment on routine matters and escalates sensitive or policy-level issues appropriately.

HR Operations & Employee Lifecycle Delivery

• Run end-to-end HR operations across the employee lifecycle recruitment coordination offer and appointment issuance onboarding confirmations transfers contract renewals and separations ensuring accurate and timely execution.
• Prepare and issue all employment documentation (offer appointment confirmation revision and relieving letters) in line with organisational policy and templates.
• Maintain and continuously improve standard operating procedures for HR service delivery ensuring consistency across the Country Office and State Offices.

Statutory & Policy Compliance Execution

• Administer full compliance with applicable Indian labour laws and statutory obligations (PF ESI gratuity professional tax POSH and related filings) maintaining all statutory registers and records in audit-ready condition.
• Apply HR policies and donor requirements consistently and accurately across the workforce; refer interpretation exceptions and policy revision to the Director.
• Support internal statutory and donor audits by preparing HR documentation responding to queries and closing action points within agreed timelines.

HRIS Records & HR MIS

• Operate and maintain the HRIS and personnel records as the single source of truth safeguarding data accuracy completeness and confidentiality.
• Generate periodic HR dashboards and MIS headcount attrition leave hiring status and compliance trackers to support the Directors decision-making and reporting obligations.
• Ensure timely and accurate HR data inputs for organisational donor and HQ reporting requirements.

Payroll Inputs Benefits & Attendance Administration

• Administer leave and attendance and prepare accurate monthly payroll inputs in coordination with Finance.
• Administer employee benefits and insurance (medical group and statutory) including enrolments claims coordination and renewals.

Employee Query Resolution & First-Line Support

• Serve as the first point of contact for staff on HR matters resolving routine queries promptly while maintaining a positive employee experience.
• Handle employee information and sensitive matters with fairness objectivity and strict confidentiality; escalate employee-relations grievance and disciplinary matters to the Director for direction.

State & Field Office HR Coordination

• Coordinate consistent HR service delivery to State and field offices supporting HR focal points and ensuring uniform application of policy and process across locations.
• Track and resolve location-specific HR operational issues escalating those requiring policy or leadership attention.

Implementation Support to HR Transformation

• Provide execution and implementation support to the HR transformation digitisation and process-improvement initiatives led by the Director including rolling out new systems SOPs and policies and embedding them into day-to-day operations.
• Identify and surface operational pain points and improvement opportunities from frontline delivery to inform the Directors strategic priorities.

Key Competencies

Functional Expertise

• Strong hands-on command of HR operations employee lifecycle management and HR service delivery.
• Working knowledge of Indian labour laws and statutory compliance with demonstrated ability to administer them accurately.
• Proficiency in operating HRIS/HRMS platforms and producing HR MIS and dashboards from workforce data.
• Experience delivering HR services to a multi-location geographically dispersed workforce.

Delivery & Interpersonal Effectiveness

• Service-oriented responsive and dependable with a strong sense of ownership over operational delivery.
• Sound judgment on routine matters and the discipline to escalate sensitive or policy-level issues appropriately.
• Effective coordinator and communicator across functions locations and levels; collaborative team player.

Personal Attributes

• High integrity and discretion in handling confidential and sensitive information.
• Detail-oriented organised and accurate with the ability to manage multiple priorities to deadline.
• Adaptable and resilient in a dynamic fast-paced environment; comfortable adopting new systems and ways of working.

• Bachelors degree required; Masters degree or postgraduate qualification in Human Resources Personnel Management Social Work or Business Administration preferred.
• Manager: 9 years / Senior Manager: 1015 years of progressive HR experience with substantial hands-on ownership of HR operations and compliance.
• Demonstrated experience supporting a pan-India or multi-location workforce.
• Hands-on experience with HRIS/HRMS platforms and statutory compliance administration.
• Experience in NGOs INGOs public health healthcare development research or social-impact organisations preferred.