Senior Technology Programme Manager (Change Governance, Programme Delivery) Associate Director

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If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofSenior Programme Manager (EoL/EoS Governance Delivery)/ Associate Directorto lead and deliver a programme of work that remediates technologies and services that are End of Life (EoL) / End of Support (EoS) ensuring service continuity reduced operational risk and improved resilience. Youll coordinate cross-functional delivery across Technology Operations business teams service owners Risk and vendors to retire upgrade replace or modernise ageing components safely compliantly and at pace.

In this role you will:

• Own end-to-end delivery of SSP remediation outcomes (upgrade replace decommission migrate or re-platform) and Milestones across multiple workstreams and teams
• Build and maintain a multi-year EoL/EoS remediation delivery plan and roadmap aligned to service criticality risk exposure and business priorities
• Run programme governance forums (steerco working groups) producing clear reporting on progress risk budget and outcomes
• Coordinate technical assessments (e.g. compatibility capacity resilience security posture) and ensure remediation work meets internal control requirements and aligns with relevant policy and standards (e.g. security resilience change governance)
• Partner with service owners product owners engineers infrastructure teams and third parties to align priorities and unblock delivery
• Translate technical remediation into business impact risk reduction and customer outcomes for senior stakeholders
• Coordinate resource planning across teams ensuring capacity is aligned to milestones and critical path
• Manage programme budget forecasting and benefits tracking (risk reduction cost avoidance resilience improvements) and support business case and investment requests where remediation requires funding.

To be successful in this role you should meet the following requirements:

• Collaborative outcome-focused and comfortable operating across boundaries. Youll bring structure without bureaucracy move at pace and create clarity in complex environments
• Experience of EoL/EoS remediation technology obsolescence platform upgrades or large-scale migrations is preferrable. Structured pragmatic and delivery-driven. Youll bring clarity to ambiguity keep teams aligned and can switch comfortably between exec-level narrative and engineering-level detail without getting lost in either
• Solid understanding of enterprise technology stacks (infrastructure middleware databases networks cloud) and service management concepts. Experience of leading large diverse teams and managing significant budgets (c.$10m) with a clear focus on outcomes and the sustainable delivery of Technology projects
• Youll be able to produce clear decision-focussed reporting across progress outcomes risks financials and benefits. Experience working in Agile/Hybrid delivery models; able to blend Agile execution with programme-level governance
• Strong organisational skills attention to detail and ability to manage multiple priorities under time pressure. Excellent stakeholder management! Able to influence without direct authority and drive decisions top conclusion
• A clear communicator youll be comfortable writing reports for senior stakeholder. Strong risk mindset with experience navigating security resilience and operational risk requirements.
• Good to Have : SSP programme charter integrated delivery plan and governance model. EoL/EoS remediation roadmap with prioritisation by criticality and risk

• Workstream plans with milestones dependencies and cutover approach. RAID log with active mitigation and escalation paths. Regular reporting pack (progress RAG status financials risks decisions). Successful delivery of upgrades/migrations/decommissions with minimal service disruption.

Youll achieve more when you join HSBC.

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Issued by HSBC Software Development India