Network Operations Manager
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
OP is partnering with a globally renowned leader in media entertainment and consumer experiences to hire a Network Operations Manager. The Manager Network Operation Center role combines deep technical expertise on network and automation with product-oriented thinking ensuring the services meet the needs of internal customers scale efficiently and deliver measurable business value.
Key Responsibilities:
- Day-to-Day Operations Management
- Oversee daily network operations across Automation WAN LAN data center and cloud environments.
- Ensure adherence to SLAs and operational procedures.
- Manage shift coverage on-call rotations and workload distribution.
- Act as the first level of escalation for operational issues.
- Incident Management & Execution
- Coordinate incident detection triage and resolution efforts.
- Lead bridge calls for medium to high severity incidents.
- Delegate and coordinate low-severity incident remediation.
- Delegate and coordinate the oversight and execution of Automation workflows.
- Ensure timely communication to stakeholders during outages.
- Support root cause analysis (RCA) and ensure follow-through on action items.
- Team Leadership & Supervision
- Manage and mentor a team of network engineers.
- Provide coaching performance feedback and career development guidance.
- Ensure team adherence to operational standards and best practices.
- Assist in hiring onboarding and training new team members.
- Process Improvement & Operational Efficiency.
- Identify opportunities to improve workflows and reduce manual effort.
- Contribute to the development of runbooks and standard operating procedures.
- Identify areas of opportunity for efficiency with workflows and/or observability.
- Support the implementation of automation and monitoring enhancements.
- Track and report on operational KPIs (MTTR incident volume etc.).
- Monitoring & Observability
- Ensure effective use of monitoring and observability tools such as Datadog Splunk LogicMonitor or SolarWinds.
- Assist in tuning alerts to improve signal-to-noise ratio.
- Support proactive identification of network and automation performance issues.
- Cross-Functional Coordination
- Collaborate with Automation Network Engineering Security and Cloud teams on issue resolution.
- Coordinate vendor escalations and service provider interactions.
- Support change management activities and maintenance windows.
Must Haves (Years of Experience languages programs tools etc.):
- Bachelors degree in Computer Science Network Engineering or related field (or equivalent experience).
- 5 8 years of experience in network operations Tier 1 operations center or infrastructure roles.
- 1 3 years of experience in a lead or supervisory capacity.
- Solid understanding of networking fundamentals: OSPF BGP TCP/IP DNS VPNs firewalls.
- Solid understanding of network automation.
- Experience with monitoring tools (e.g. Datadog Splunk Logic Monitor Grafana).
- Experience with ticketing platforms such as ServiceNow.
- Hands on experience designing and operating networks where uptime determinism and rapid recovery are critical to the business.
- Demonstrated ability to operate under tight deadlines balancing innovation with operational stability and reliability.
- Hands on experience with NetDevOps and infrastructure as code practices including tools such as Python Ansible Terraform Git CI/CD pipelines and network APIs.
- Experience applying automation analytics and AI/ML techniques to network operations including performance optimization anomaly detection predictive capacity planning and intelligent remediation.
- Strong understanding of how AI driven operations and observability can improve reliability efficiency and decision making in complex network environments.
- Experience operating hybrid on premises cloud and edge network environments supporting global enterprise-scaled networks.
- Excellent communication and stakeholder management skills with the ability to engage effectively with engineering creative vendor and business leaders across organizations and time zones.
- Strong leadership presence sound judgment and the ability to make high impact technical and operational decisions in ambiguous high pressure environments.
Education:
- Required: A Bachelor of Science in Computer Science Network Engineering Electrical Engineering or equivalent.
- Preferred: Masters degree in Computer Science Engineering or related discipline.
Nice To Haves:
- Certifications (JNCIA-Junos JNCIA-MistAI JNCIA-SEC ACE-A PCCSA PCNSA PCNSE CCNA CCNP BIG-IP DDI Professional).
- Experience with live events post-production creative broadcast or VFX environments.
Why Join Us
At our organization technology powers the magic. As part of our team youll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment opportunities for growth and a culture that celebrates diversity creativity and innovation.
At our organization technology powers the magic. As part of our team youll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment opportunities for growth and a culture that celebrates diversity creativity and innovation.
